Overview Come join Intuit as a Credit and Collections Specialist! This job is located in San Diego, CA and is a part of a hybrid work environment. What you'll bring + Minimum of 3-5 years of direct collections experience + Must live in the San Diego area and be able to come into the office at least 2-3 days a week + Demonstrates working knowledge of technology (finance enterprise systems), tools and resources to perform role + Verbal and written communication skills in a variety of mediums (phone, email, chat, in-person) + Ability to work both individually and as part of a team + Working knowledge of excel/google docs + Can perform simple reconciliation analysis + Have good analytical & technical skills + Goal, task and project oriented + Skilled at time management, multitasking and prioritizing workload + Critical thinking skills + Provide excellent customer service, for internal and external customers, throughout the entire collections process + High school diploma or GED is required, college is preferred MEASURES OF SUCCESS + Aging/Days sales outstanding + Bad Debt Reserve + Call Metrics (Inbound/Outbound) + Team engagement + Excellence in Customer Service How you will lead + Manages inbound and outbound collection calls + Performs well in complex, high-volume, data entry, customer service, and problem-solving role + Understands the end-to-end credit & collections processes and follows policies and procedures + Responds to both external and internal customer inquiries in a professional manner + Process, monitor and/or oversee transactional activities associated with area of support + Responds to customer (external and internal) questions and inquiries in a professional manner + Researches and analyzes data to identify & address root cause of exceptions + Ensure operational and financial integrity within established corporate policies, procedures and controls Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Southern California $24.50-33.50. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits) (https://www.intuit.com/careers/benefits/full-time-employees/) . Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.