**General information** **Ref #** 18829 **Remote?** No **Ally and Your Career** * Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? **The Opportunity** Administer the Commercial Auto Flood Insurance program by ordering flood determination forms from Ally's chosen vendor(s), provide direction to the RBC's as to which buildings require flood insurance and in what amount, review flood insurance policies for compliance with regulatory guidance and Ally policies and procedures, renew flood insurance policies in accordance with regulatory guidance, prepare and maintain flood reporting. Administer the appraisal review process by sending completed appraisals to Ally's chosen vendor for review and communicate results to the RBC when available. Under general direction, responsible for performing complex research and analysis to support business operations and present findings to manager or project leader. Assist in drafting, interpreting, and administering operational policies and procedures. Develop, validate, and maintain step-by-step instructions/training materials. Monitor performance to identify and help correct performance problems and provide feedback regarding areas requiring attention. Bring compliance issues and proposed solutions to the attention of manager or director. **The Work Itself** * Enhance personal development through training and mentoring. * Enhance profitability: Seek and act on opportunities to reduce operating costs. * Ensure expenses are properly allocated to appropriate cost center. * Continuously review and update process maps. * Adhere to company policies/procedures and escalate any matters that are not compliant. * Follow departmental processes to ensure established metrics are achieved, dealer and matrix partners' expectations are met, and loss exposure is mitigated. * Provide stakeholders frequent status updates and solicit feedback. * Proactively work to resolve internal conflicts and develop effective working relationships. **The Skills You Bring** * 3+ years in customer service or financial services industry is needed. * Bachelor's degree in business related discipline preferred. * Knowledge of commercial insurance and flood insurance regulations a plus. * Ability to perform technical based activities. * Knowledge of and exposure to fundamental theories, principles, and concepts. * Leveraging technical expertise and relationships to contribute to strategy and drive business results. Ability to produce documents, spreadsheets, databases, etc. with Windows-based software. **How We'll Have Your Back** * Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs. Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. **_Base Pay Range:_** **Emerging:** 49920 **Experienced:** 55120 **Expert:** 60320 Incentive Compensation: This position is eligible to participate in our annual incentive plan