Overview JOB DUTIES Review and audit patient accounts for accurate resolution of a credit balance or Refund request according to Department Policies. Essential Functions • Research Epic Credit Balances to accurately resolve, which could include but not limited to adjustment, distribution, transfer, request review by Business Department • Process refunds to Insurance Carriers, including State and Federal Payors according to Policy guidelines, which can include calling Insurance Carriers for verification of requests. • Process Self-pay Hospital or Physician Refunds, which could include calling Insurance Carriers and/or Guarantors according to Policy Guidelines • Respond to incoming Correspondence which includes faxes, email, phone inquiries and the Epic Correspondence Report • Maintain assigned production standards for resolution of Credit Balances • Special projects as assigned. Temperament Adhere to company policies and procedures, demonstrate the core values and Hospitality behaviors, resolve conflict through open, honest, professional communication, demonstrate positive and enthusiastic attitude, keep supervisor and leadership apprised of issues, and seek opportunities to recognize others. Qualifications SKILLS, QUALIFICATIONS, AND REQUIRED EXPERIENCE Skills, Knowledge, Abilities • Ability to work in a team environment. • Ability to interact effectively with staff and outside contacts on a variety of levels. • Excellent oral and written communication skills. Experience Requirements Length of Experience Type of Experience Required/Preferred 2 years Medical Billing and/or Insurance Follow-up preferred Understanding of basic insurance rules and explanation of benefits is essential preferred Customer service skills preferred Payment posting optional preferred Knowledge of EPIC preferred Education Requirements Degree/Diploma Obtained Required/Preferred High School Diploma or GED equivalent Required UFJPI is an Equal Opportunity Employer and Drug Free Workplace