Join JPMorganChase, a place where you can make a meaningful difference through exceptional customer service and innovative solutions. Your role, though routine, is dynamic and impactful, fostering strong relationships and contributing to our success. As part of the Banker Support operation, you'll assist branch employees across the nation, ATM vendors, and a select number of clients, using your expertise to enhance department and business performance.
 

As a Specialist II in Account Service at JPMorganChase, you will take inbound calls to assist branch bankers with customer credit card accounts. You are required to provide elite customer service on all Chase Affiliate Credit Cards. Your daily tasks may include handling queries related to payments, interest rates, statement balances, card replacements, claims and disputes, and reward redemption. We value your ability to adapt to ever changing business objectives, accept and quickly apply coaching/feedback, demonstrate professional maturity, and navigate through multiple systems to identify a solution for our customers. 

 Job responsibilitiesManages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial productsUtilizes customer service expertise to interpret needs and deliver continuous insightsNavigates multiple computer systems with efficiency, demonstrating adaptability and resilienceExcels both independently and collaboratively, driving team success and achieving goalsFollows all regulatory and departmental practices and procedures diligentlyTakes ownership of each customer interaction while treating them with respect and responding with empathy Required qualifications, capabilities, and skillsCommunication, information gathering, and decision-making skillsCustomer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accuratelyAbility to manage complex customer interactions using empathy, composure, and sound judgmentAbility to adjust to new situations and effectively navigate different cultural contexts and workplace environmentsAdaptability and efficiency in fast-paced, dynamic, and results-driven environmentsAbility to solve problems and effectively present and explain solutionsAbility to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goalsProficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional settingHigh school diploma or GED required Preferred qualifications, capabilities, and skillsDeveloping ability to use data to understand issues and opportunitiesDeveloping skills in using AI technology for automation and prompt writing Work ScheduleCandidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.