At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist’s work is creative, exciting, and different every day.     As a Credit Card Collections Specialist II at Chase, you will be tasked with delivering business results through creative problem-solving and negotiation with our customers. You will take a mix of inbound and outbound calls that handles accounts that have already charged off to recover the balance. You will have the opportunity to showcase your excellent communication and decision-making skills in a metrics-promoted environment. This role will challenge your adaptability and resilience as you navigate multiple technologies in a fast-paced setting. You will be expected to work both independently and as part of a team, adhering to all regulatory and departmental practices, while treating each customer interaction with respect and empathy.   Job responsibilities Works in a call center environment that requires 100% phone-based customer interaction  Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicates with customers in a metrics-driven environment  Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment  Takes ownership of each customer interaction while treating them with respect and responding with empathy  Works both independently and in a team environment  Abides by all applicable regulatory and departmental practices and procedures  Required qualifications, capabilities, and skills Reading and speaking in both Spanish and English fluently is required for this role Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face  Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment  High school diploma or GED required  Preferred qualifications, capabilities, and skills Ability to multitask using a computer and simultaneously provide customer support  Comfortable in a fast-paced, consistently changing environment  Previous experience working in a Collections, Sales, Retail or Customer Service industry  Have a passion for helping people by solving problems, presenting, and explaining solutions  Work Schedule:  Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.    This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.