Position Title: Credit Collection Analyst (S4)

 

Company Summary 

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B. 

 

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

 

 

Role 

Credit Collection Analyst - Customer Service Representative is responsible for ensuring that customers are satisfied at all times. Duties include; Quality and positive interaction with a large established Enterprise customer based, then to provide the highest standards of customer service and ensuring that all company policies are followed. This role will be heavily focused on incoming phone and email interaction during peak times and will require the individual to handle a high volume / fast paced business office environment where interdepartmental communication skills will be in the forefront.

 

Responsibilities 

Responsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow up, as well as,  and adherence to the standards of responsible collection practices. Provide analysis and feedback to manager explaining variances in customer cash trends. Make collection calls/emails and follow up to customers within a “customer focused” framework; leading to the resolution of payment issues, by proactive Identification and resolution methods. Analyze customer invoices to ensure contract terms and conditions are being followed. Cash application and adjustments to specific accounts as provided by Treasury backup. Ability to utilize CRM (Customer Relationship Management) tool to help solve issues. Ability to diagnose and correct misapplications within the Oracle Accounting system.  Gather credit and/or collections reference information, as required when needed.  Perform Credit analysis for existing accounts.  Complete ad hoc projects and related deliverables, as assigned.  Proven ability to manage competing priorities under tight deadlines 

 

Expectations  

Must have strong general knowledge of the billing and collections process cycles.  Must possess strong written and verbal communication skills with the ability to articulate challenges and present actions and solutions, along with excellent customer service skills.  Have the ability to work well under pressure while maintaining a professional and positive demeanor and continually multi-task to meet deadlines. Ability to work effectively in a matrix organization using interdepartmental communication.

 

Education/Certifications   

High School Diploma or  equivalent experience. Complete use and functionality of the Microsoft 2010 Office product suite.

 

Experience/Minimum Requirements   

Zero (0) to Three (3) + years previous collections experience within an Accounting environment (previous high-tech experience preferred). Experience in a multi-functional role and using multi-company accounting software package 

 

Organizational Relationship   

   

Reports to: Supervisor, Credit and Collections

   

Title(s) of direct reports (if applicable): N/A 

   

Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays.  On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel. 

 

 

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