**Credit & Collections Analyst** Finance Mexico City, MX For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home. As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways. Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission. It's a colorful world - make your mark by joining the BIC team today. **Job Description** The primary function of this role will include reaching out to our customers for payment information, however this role also partners closely with colleagues in Accounting and Sales. The AR Analyst will have direct customer contact and perform other special projects as needed. **What You’ll Do:** + Support the recovery of the portfolio before expiration and overdue. + Inquire with our customers regarding payment through email, phone, and 3rd party portals + Review for account discrepancies, answer queries, and resolve short/over payments, acting as a liaison between internal and external customers to troubleshoot and resolve issues that may cause deductions and or delays in payments + Processing adjustments for write-off's for approval upon research (credit notes) + Processing requests for credit limits. + Provide exceptional internal and external customer service regarding collection matters + Assisting internal/external audit support as needed + Achieve or exceed defined department goals and activity metrics **Projects You’ll Work On:** + Must possess excellent attention to detail + Ability to thrive in a fast-paced, team environment, but also be able to work independently + Ability to maintain a proactive and positive attitude while being tenacious + Knowledge of finance, accounting, and basic office administration procedures + MS Office experience including intermediate Excel/Oracle knowledge is critical. + Excellent written and verbal communication skills **Qualifications** + Bachelor Degree in Accounting, Business Administration, Finance or similar. + 2 or more years Accounts Receivable and Collection experience in a FMCG Company. + **English - Intermediate / Advanced** + MS Office experience including intermediate Excel/Oracle knowledge is critical. + Entry of invoices / Bill to portals and management of LEDs BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need. BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means