Who We Are

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. 

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. 

Our Culture - Everywhere Work Centered Around You

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth. 

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks.  Are you ready to join us on the journey to elevate Everywhere Work? 

Why We Need You!

Join Ivanti as a Collections Analyst and play a vital role in maintaining strong customer relationships while ensuring timely payments. In this dynamic position, you will engage directly with clients, resolve billing disputes, and streamline collection processes, all in a supportive team environment. As part of a forward-thinking company, you’ll have the opportunity to proactively identify solutions and contribute to continuous improvement. With a focus on professional growth and collaboration, this role not only enhances your skills but also offers the chance to make a tangible impact. Be part of a dedicated team that values your expertise!

About The Team

Our stellar Ivanti Administration team is the engine behind our success! We partner with our Executive Leadership to ensure everything runs smoothly and efficiently across the organization. From providing essential project planning support to ensuring resources are available when needed, our team keeps Ivanti running like a well-oiled machine! The engagement and dedication of the Ivanti Administration team keeps Ivanti on track to meet the needs of our customers, executives, and employees. With a focus on problem-solving, organizational skills and a creative approach, we navigate through challenges to achieve successful outcomes.

What You Will Be Doing

 

Engage with customers to ensure prompt payment of invoices and address any disputes or inquiries. Document payment commitments and maintain accurate records within the system. Identify and allocate payments, ensuring cash is posted accurately and in a timely manner. Collaborate with the cash application team to streamline remittance advice processes. Manage disputes, payment plans, and adjustments while escalating critical issues to senior management. Proactively seek solutions to improve collection processes and customer satisfaction. Forecast cash flows to support financial planning and organizational goals. Support team initiatives and adapt workload effectively to meet departmental priorities.

 

To Be Successful in The Role, You Will Have

 

Strong communication and interpersonal skills to build relationships with customers and internal teams. Proven experience in collections, accounts receivable, or similar financial roles. Excellent problem-solving abilities with a proactive approach to identifying solutions. Strong analytical skills, including cash flow forecasting and payment allocation. Detail-oriented mindset with the ability to manage multiple priorities effectively. Proficient in ERP and financial software; experience with Microsoft Excel and CRM tools. Able to handle customer disputes with professionalism and diplomacy. Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.

 

Roadmap for Success

 

First 90 Days: Complete onboarding and training, focusing on Ivanti's systems and processes. Familiarize yourself with customer accounts and outstanding invoices. Establish communication channels with key internal stakeholders and the cash application team. Begin to engage with customers to understand their payment processes and any existing disputes. Set up a tracking system for follow-ups on past due accounts. Identify and document common billing disputes and develop strategies for resolution. First 6 Months: Achieve a measurable reduction in overdue accounts through proactive contact and follow-ups. Enhance cash application procedures by identifying process improvement opportunities. Regularly forecast cash flows to aid in financial planning and reporting. Develop a rapport with customers and address recurring issues efficiently. Complete initial reviews and adjustments of payment plans and write-offs. Collaborate on team initiatives and contribute to the collections strategy discussions. First 12 Months: Demonstrate a consistent track record of timely collections and customer satisfaction. Lead initiatives to streamline communications and processes between departments for resolving disputes. Document best practices and create training materials for new team members. Participate in regular reviews of KPIs and use data to support process enhancements. Actively escalate significant issues and collaborate with senior leadership to drive strategic solutions. Contribute to an engaging team culture by supporting and mentoring colleagues.

 

 

Our Employer Commitment

 

This job posting will remain active until a qualified candidate is identified.

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

We invite individuals of all backgrounds and abilities to apply. If you require assistance to optimize your interview experience, please contact us at recruiting@ivanti.com.