Credit/Collections Analyst EMEA-1 Would you like to join our great credit team? Are you interested in pursuing a career working with credit applications, specifically in cash collection and credit control? About our Team The Corporate Finance CR&R team is a dynamic and collaborative group dedicated to providing critical financial insights and support to drive the company's strategic objectives. We develop and support the analytic technologies to provide our internal customers structured access to data that is timely, accurate, and actionable. We collaborate in a fast-paced environment, contributing to innovative solutions, and demonstrating meticulousness. About the Role The Credit/Collection Analyst assesses and advises on customer credit worthiness to reduce credit risk, processes credit applications, and ensure cash collection in a timely manner and correct cash application. . Responsibilities + Ensuring that customer debts are collected in line with contracted payment terms. + Following up with customers through dunning letters, statement of accounts, email reminders and phone calls. + Ensuring that payments are allocated against the invoices adequately, reconcile customers’ accounts, and prepare customers’statements of account. + Making proactive calls to predefined customers to ensure that potential issues are identified at an early stage. + Negotiating payment plans and ensure that payment plans are signed off by the relevant authority. + Ensuring customers are part of the automated dunning run and request approval to exclude from dunning in case required. + Ensuring all debits and credits on a customer's accounts receivable statement of account is worked to conclusion with payment or internal adjustments. + Preparing reporting and share with the AM’s. Requirements + Able to set collection priorities based on customer risk profiles and amount past due. + Must be knowledgeable of all different customer payment processes - specifically automated methods. + Communication in English is must, German, Spanish or French speaking is a plus. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. + Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for you We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: + Dutch Share Purchase Plan + Annual Profit Share Bonus + Comprehensive Pension Plan + Home, office or commuting allowance + Generous vacation entitlement and option for sabbatical leave + Maternity, Paternity, Adoption and Family Care leave + Flexible working hours + Personal Choice budget + Variety of online training courses and career roadshows + Wellbeing programs and gym facility in the office + Internal communities and networks + Various employee discounts + Recruitment introduction reward + Work from anywhere + Employee Assistance Program (global) + Annual Event About the Business A global leader in information and analytics, we help researchers and healthcare professionals’ advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. ----------------------------------------------------------------------- Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.