Responsibilities Responsabilities + - Review customer balances daily for assigned portfolio and prioritize collection activity with the overall objective of timely receipt of payment. + - Assess credit risk and determine customer’s credit limit as well as payment terms based on the customer’s credit risk. + - Take inbound and make outbound calls to customers to resolve payment and collection issues. + - Collaborate with Accounts Receivables, Customer Service, and Sales to promptly address any customer issues and effectively manage the relationship for the overall benefit of the company. + - Make recommendations to Credit Manager/Team Lead on problem accounts. + - Monitor and release of customer orders blocked for credit review. + - Investigate and resolve issues related to payments made by Credit Card and checks. + - Update customer details/communication in credit files timely. + - Communicate effectively with all levels of employees, including management + -Represent the company in an effective, competent, customer-focused manner while interacting with the customer and other external parties. + - Handle highly confidential records discreetly Qualifications Qualifications + - High School graduate or equivalent; higher education is plus. + - Demonstrated English proficiency, at least B2 verbal and written. + - Experience processing credit card payments and investigating credit card payment errors. + - Minimum of 3 years of experience in a financial field, preferably credit and collections. + - Demonstrated proficiency in the use of Microsoft Office tools (Outlook, Excel) + - SAP experience desirable. + - Creativity, negotiation / mediation skills are essential. + - Excellent follow-up and organization skills, detailed-oriented and the ability to produce accurate, error free work. + - Excellent written and verbal communication skills. + - Ability to handle and prioritize multiple tasks simultaneously. + - Proven ability to work in a team environment and contribute to the overall team success and meeting objectives. + - Willingness to openly to receive and provide feedback. + - Productivity / Ongoing improvement mindset