8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.
Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.
8x8 is looking for a Credit & Collections Analyst to join us and to drive accounts receivable (AR) performance and cash flow. The Collections Analyst must be self-reliant and make independent decisions exercising good judgment. This position interacts with all levels of management internally and externally to minimize risk and improve profitability and the collection cycle. They serve as the main point of contact in identifying and resolving issues that impact receivables.
Responsibilities
Plan, analyze and carry out collection of past due accountsFind solutions for deductions and disputed items, short/over-paymentsReconcile accounts in a timely manner; initiate credits and adjustments to accounts, as well as accurate clearing requests of corresponding credits and debitsMonitor and identify delinquent accounts, contacting all past dues and minimizing aged receivablesIdentify and resolve issues that impede invoicing, collection and deduction resolution. Includes initiating and driving cross functional resolutionsInitiate and maintain complete, accurate and updated records of contacts, collection activities and account reconciliationsActive participation with driving results to meet individual, team and department objectivesReach out to customers, or internal departments to collect payment for overdue invoices and to solve customer disputes, by placing outbound and receiving inbound calls and by emailOngoing process improvement, submit implementation initiatives to improve department efficiencyEstablish and maintain strong working relationships with customers and other functional groups at all levels including executive decision makersWeekly / monthly reporting of collection and dispute managementProvide data for monthly performance reporting and participate in AR review meetings
Qualifications
Bachelors and/or Masters degree in related discipline preferred or equivalent experienceStrong work ethic and eager to learn and grow in a fluid and dynamic environmentAttention to detail without losing focus of the big pictureProblem solving and negotiation skills preferred and proven track record in working with small, medium and complex portfoliosMotivated self-starter who can work well independently and in a team environmentNetsuite and Salesforce experience is desired, but not requiredIntermediate Excel knowledge including pivot tables, vlookups etc.A high standard of written and spoken English, with great attention to detail. Clearly and confidently articulate with discussions, proposals and negotiations in a persuasive mannerExperience in the field is desirable.
For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
Our Job Applicant Privacy Notice can be found here.