**Job Track Description:** + Performs tasks based on established procedures. + Uses data organizing and coordination skills to perform business support or technical work. + Requires vocational training, certifications, licensures, or equivalent experience. **General Profile** + Requires limited prior training or licenses and training certifications. + Has basic operational or analytical skills to perform tasks. + Works within clearly defined standard operating procedures and adheres to quality guidelines. + Work is completed with close supervision and under clearly defined procedures. **Functional Knowledge** + Requires a basic understanding of theories, practices, and procedures. **Business Expertise** + Understanding of how best teams integrate and work together achieve company goals. **Impact** + Responsible for the accuracy of own work. + Receives close supervision and duties are clearly defined. + Methods and tasks are described in detail. **Leadership** + Has no supervisory responsibilities. **Problem Solving** + Uses existing procedures to solve standard problems. + Has limited opportunity to exercise discretion. **Interpersonal Skills** + Exchanges information and ideas effectively. **Responsibility Statements** + Monitors delinquent accounts. + Implements collection procedures and accepts payments. + Inputs information through data screens to reflect account activity. + Resolves account discrepancies and balances. + Responds to inquiries from customers. + Manages calls or letters with customers to resolve billing/invoice issues on delinquent accounts. + Performs other duties as assigned. + Complies with all policies and standards. + Typing Speed Requirement 20WPM