Job Track Description:

\n\n Performs tasks based on established procedures.\n Uses data organizing and coordination skills to perform business support or technical work.\n Requires vocational training, certifications, licensures, or equivalent experience.\n\n

General Profile

\n\n Requires limited prior training or licenses and training certifications.\n Has basic operational or analytical skills to perform tasks.\n Works within clearly defined standard operating procedures and adheres to quality guidelines.\n Work is completed with close supervision and under clearly defined procedures.\n\n

Functional Knowledge

\n\n Requires a basic understanding of theories, practices, and procedures.\n\n

Business Expertise

\n\n Understanding of how best teams integrate and work together achieve company goals.\n\n

Impact

\n\n Responsible for the accuracy of own work.\n Receives close supervision and duties are clearly defined.\n Methods and tasks are described in detail.\n\n

Leadership

\n\n Has no supervisory responsibilities.\n\n

Problem Solving

\n\n Uses existing procedures to solve standard problems.\n Has limited opportunity to exercise discretion.\n\n

Interpersonal Skills

\n\n Exchanges information and ideas effectively.\n\n

Responsibility Statements

\n\n Monitors delinquent accounts.\n Implements collection procedures and accepts payments.\n Inputs information through data screens to reflect account activity.\n Resolves account discrepancies and balances.\n Responds to inquiries from customers.\n Manages calls or letters with customers to resolve billing/invoice issues on delinquent accounts.\n Performs other duties as assigned.\n Complies with all policies and standards.\n Typing Speed Requirement 20WPM\n