Credit & Collections Specialist
Four Hands
Credit & Collections Specialist
DescriptionJoin one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Consistently ranked on the Inc. 5000 list of fastest-growing companies, we’ve also been voted as one of Austin’s Top Workplaces in 2021, 2022, 2023 and 2024 by Austin American-Statesman. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Headquartered in Austin, Texas, with showrooms in High Point and Las Vegas, we have additional offices in China, India, Indonesia, Mexico and Vietnam.
The Credit & Collections Specialist will be a key partner to the Sales organization by extending credit per the company policy that unlocks future revenue opportunities. The ideal candidate will collect past-due balances at an advanced level of skill and complexity through various channels (phone, text, email). They will also work towards acquiring a strong understanding of customer behaviors to help inform decisions on how to collect payments, how and when there should be communication with customers, and where to improve with automation.
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In This Role\nPartner with the Sales organization to implement credit terms per the company credit policy to drive top-line growth\nSupport the customer credit review processes which includes analyzing financial statements and supplementary information, evaluating the credit risks, approving accounts, and submitting recommendations\nAnalyze, adjust credit lines to ensure maximum flow of product to customer, meeting on time delivery requirements without compromising accounts receivable, and maximizing inventory turns and lowering carrying costs\nWork with cross-functional teams to identify problems and gaps and propose solutions to improve processes including opportunities for automating manual processes or activities \nAid implementation of systems including new ERP and leverage technology to build scalable/sustainable processes to create efficiencies, streamline accounts receivable \nInitiate and engage in outbound customer communication for delinquent accounts while balancing complete customer satisfaction \nAssist with maintaining invoicing/customer procurement portals for transacting with customers as needed\nMonitor, prepare, and analyze collections metrics and goals on an individual and team level \nParticipate in key strategic initiatives and assist with ad hoc projects as needed\nOther duties as assigned, in accordance with training and qualifications\nUphold the Core Values and be a valuable member of the Four Hands team \nBe open and honest \nReach for excellence \nAct with responsibility \nValue the whole person \nEnjoy the journey \n\n\n
The Ideal Person\nMinimum 2 years’ experience in Customer Collections\nStrong knowledge of credit and collections, accounts receivable and customer master\nSuperior written and verbal communication skills in the context of a professional setting\nFully competent in MS Office programs (Word, Excel, OneNote, Outlook, SharePoint, Teams, etc)\nTeam oriented. Proven ability to work collaboratively, providing direction to and receiving feedback from peers and manager to resolve internal and external client issues\nStrong communication skills with ability to easily earn trust across all levels of an organization\nPositive attitude, ability to work well and fast under pressure, exceptional customer service\nResults driven with a high sense of urgency, taking ownership and ability to work in a fast-paced environment with competing priorities\n
Department: Accounting & Finance
Employment Type: Full Time
Location: Austin, Texas
Reporting To: Karissa Sullivan
DescriptionJoin one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Consistently ranked on the Inc. 5000 list of fastest-growing companies, we’ve also been voted as one of Austin’s Top Workplaces in 2021, 2022, 2023 and 2024 by Austin American-Statesman. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Headquartered in Austin, Texas, with showrooms in High Point and Las Vegas, we have additional offices in China, India, Indonesia, Mexico and Vietnam.
The Credit & Collections Specialist will be a key partner to the Sales organization by extending credit per the company policy that unlocks future revenue opportunities. The ideal candidate will collect past-due balances at an advanced level of skill and complexity through various channels (phone, text, email). They will also work towards acquiring a strong understanding of customer behaviors to help inform decisions on how to collect payments, how and when there should be communication with customers, and where to improve with automation.
\n
In This Role\nPartner with the Sales organization to implement credit terms per the company credit policy to drive top-line growth\nSupport the customer credit review processes which includes analyzing financial statements and supplementary information, evaluating the credit risks, approving accounts, and submitting recommendations\nAnalyze, adjust credit lines to ensure maximum flow of product to customer, meeting on time delivery requirements without compromising accounts receivable, and maximizing inventory turns and lowering carrying costs\nWork with cross-functional teams to identify problems and gaps and propose solutions to improve processes including opportunities for automating manual processes or activities \nAid implementation of systems including new ERP and leverage technology to build scalable/sustainable processes to create efficiencies, streamline accounts receivable \nInitiate and engage in outbound customer communication for delinquent accounts while balancing complete customer satisfaction \nAssist with maintaining invoicing/customer procurement portals for transacting with customers as needed\nMonitor, prepare, and analyze collections metrics and goals on an individual and team level \nParticipate in key strategic initiatives and assist with ad hoc projects as needed\nOther duties as assigned, in accordance with training and qualifications\nUphold the Core Values and be a valuable member of the Four Hands team \nBe open and honest \nReach for excellence \nAct with responsibility \nValue the whole person \nEnjoy the journey \n\n\n
The Ideal Person\nMinimum 2 years’ experience in Customer Collections\nStrong knowledge of credit and collections, accounts receivable and customer master\nSuperior written and verbal communication skills in the context of a professional setting\nFully competent in MS Office programs (Word, Excel, OneNote, Outlook, SharePoint, Teams, etc)\nTeam oriented. Proven ability to work collaboratively, providing direction to and receiving feedback from peers and manager to resolve internal and external client issues\nStrong communication skills with ability to easily earn trust across all levels of an organization\nPositive attitude, ability to work well and fast under pressure, exceptional customer service\nResults driven with a high sense of urgency, taking ownership and ability to work in a fast-paced environment with competing priorities\n
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