All of us at EFI™ are relentlessly focused on the growth and success of the print business. That’s why print providers worldwide turn to EFI to help build their brilliant future. Our 2,000+ worldwide team members are passionate about driving our customers’ business growth with a scalable portfolio of products, solutions, services, support, and world-class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions. Our unwavering commitment is to increase their profits, cut costs, improve productivity, and optimize efficiency — job after job, year after year. We’re obsessed with our customers’ success. And we believe we have the right people, technology, and experience to help businesses achieve their goals. Ready to be brilliant, together? Visit efi.com/careers to learn more about career opportunities at EFI.

We are looking for a Credit & Collections Specialist based in our Londonderry, NH office. This role includes business-to-business collections, customer account reconciliation and general administration of a set account portfolio.

What you'll do:

Monitor, maintain and reconcile customer accounts; confer with customers by email and phone to determine reasons for non-payment and to review the terms of sales and service contracts; Advise customers of necessary actions and payment strategies; arrange payment plans for accounts with past due balances; Communicate professionally with customers via phone, e-mail, mail, and fax to minimize delinquency and arrange/ negotiate payment schedules when required; Identify disputed accounts through research and customer notification; then make recommendations to business leadership for optimum business solutions and follow dispute resolution to completion in order to secure payment;  Research and work with Sales, Sales Ops, Finance, Business Unit and customers to resolve unapplied payments, deductions, and disputes via a dispute tracker technology; Monitor credit worthiness of new & existing customers using D&B software and analyze financial statements; Prioritize work and focus efforts on accounts having the largest impact on collection performance metrics; Manage credit holds and recommend third party collections as appropriate Provide weekly cash forecast updates; Consistently follow up with customers and follow established escalation paths to Sales, Service, and Business Unit management; Record information regarding financial status of customers and status of collection efforts; and Actively support team projects and goals;

 Job Requirements:

A. / B.A. preferred but not required; 3+ years working in a full service credit/collection environment with heavy emphasis on collections and risk management Ability to interface well with all levels (especially Sales, Customer Care, Finance/Accounting); Must be persistent, professional, assertive, courteous and understanding in dealing with both internal and external customers; Must possess excellent written and oral communication skills; Must be able to work independently and as part of a collections team; Ability to prioritize multiple tasks in a busy work environment; Proficiency with MS Office (particularly Excel, Word and Outlook); SAP experience preferred; and experience with Salesforce.co, get-paid, etc

EFI is an “Affirmative Action/EEO/Protected Veteran/Disabled Employer”

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