Credit & Collections Supervisor Date: Nov 2, 2024 Location: Bedford, NH, US, 03110 + Compensation: $73,000 - $90,000 (Dependent on experience) Why Join Coke Northeast? Culture- At Coca-Cola Beverages Northeast, we deliver more than your favorite beverages. We deliver on a promise – to live our values by investing in our people, focusing on our customers, and championing the communities we are fortunate to serve. Career Development- At Coke Northeast, the career growth is truly endless. We continue to expand our territories through the Northeast bringing new opportunities to our employees to move up within our organization. Diversity- Our Sales Centers and Production Centers throughout the Northeast are filled with an array of personalities, cultures, and backgrounds. Our focus is to build a team that can bring refreshing new ideas and insights to the table and that begins with our diverse workforce. Job Description The Credit & Collections Supervisor is responsible for leading a team of Credit & Collection Analysts and overseeing the credit and collections process. The focus of this position is to provide research and analysis of customer billing and collection escalations, review creditworthiness of new and existing customers, and provide a high level support to the Analysts and Sales Centers along with other internal departments. The Credit & Collections Supervisor works closely with management, customers, sales and operational departments to provide reporting, achieve performance metrics, manage accounts and ensure the resolution of issues that occur with the collection of receivables. The ideal candidate for this position will have recent demonstrable experience with SAP along with experience working within the beverage industry. Essential Duties & Responsibilities + Supervise and oversee the collections team and process for our local account portfolio by providing continuous coaching and development of collections team + Promptly research, review and resolve escalated internal or external customer issues in accordance with SLAs and AR objectives + Partner with sales organization to review and establish credit terms within established SLA guidelines + Utilize multiple financial risk assessment tools as well as establish and maintain relationships with outside credit organizations + Distribute weekly and monthly AR reporting to key stakeholders within the organization + Work with management to document AR credit & collections process and provide training + Foster important business relationships both internal and external to the organization + Ensure organization financial policies and requirements are observed and work to drive strong controls and compliance + Perform additional AR project work and responsibilities as requested by manager Job Requirements + Bachelor’s degree in Accounting, Finance, or related discipline preferred + 5+ years of related Credit & Collections supervisory experience + Strong communication and interpersonal skills both internal and external to the organization + Recent hands on experience with SAP preferred + Strong proficiency with Microsoft Office applications including: Outlook, Excel, Word and PowerPoint required + Excellent problem solving, analysis, organizational and time management skills + Customer Service mindset + Ability to lead and thrive in a fast-paced changing environment + Valid driver’s license, driving record within policy guidelines, and insurance that meets company requirements. + Ability to occasionally travel, as business needs require Benefits & Perks: 401K with Company Match, Health Insurance starting Day 1, Life Insurance, Paid Time Off, Employee Referral Bonuses, Fitness Reimbursements, Tuition Reimbursement, Employee Discounts, Scholarship Opportunities, and so much more! *Benefits may vary by position, location, and union governance* About Coke Northeast: At Coca-Cola Beverages Northeast, we start with great people and great brands, in that order. We unite around a winning workplace culture that respects all people, promotes inclusion, and inspires achievement. From the leadership team to all 3,400 of our associates in our 29 locations, we strive every day to bring our mission, vision, and values to life in the Northeast. Still interested in learning more about our company and culture? Take a few minutes to watch the videos below: Day in the Life of Coca-Cola Employees: + Order Builders (Warehouse) (https://www.youtube.com/watch?v=zxTLMHsS0TY) + Truck Driver (Distribution) + Merchandisers (https://www.youtube.com/watch?v=1nQ01OCL7w8) + Fleet & Cooler Technicians + Machine Operator & Quality Assurance (https://www.youtube.com/watch?v=FqE4sJE14WE) Coke Northeast Employees on Career Growth: + Paul (Human Resources) (https://www.youtube.com/watch?v=8dXDllbaL0k) + Rodney (District Sales Manager) + Susannah (Sr. Director of Public Affairs and Comm) (https://www.youtube.com/watch?v=Bki6wHZ\_p-c) BACKGROUND VERIFICATION: Coke Northeast requires all applicants to undergo a criminal background verification process prior to commencing employment with the Company. Employment with Coke Northeast is contingent on the satisfactory completion of a pre-employment background check. Depending on position, drug screen results and/or driving records, including minor moving violations, will be evaluated according to Coke Northeast’s guidelines to determine eligibility for the position. EQUAL OPPORTUNITY EMPLOYER STATEMENT: Coke Northeast is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. IND-BED