Credit Consultant - Customer and Operation – Melbourne (12 months contract)

 

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

 

Let’s care for tomorrow, so we can create a better future together, for everyone.

 

About the role

Handling daily calls related to payment inquiries, policy details, debt, cash refunds, and administrative duties with a customer-centric approach. Accurately processing payments and ensuring the reconciliation of cash debt is done efficiently. Carefully inputting receipts and addressing dishonoured cheques from Intermediaries promptly, following established procedures. Providing the highest level of customer service, always ensuring a positive and supportive experience. Managing customer refunds in a timely manner, adhering to service level agreements, and following up with Allianz partners on overdue premium payments.

 

About you

Experience in a customer service or contact-centre role, with a compassionate approach to client needs. Exceptional ability to plan, prioritize, and handle multiple tasks while adhering to policies and procedures. Adaptable and flexible, thriving in a dynamic and fast-paced environment. Strong technical proficiency with systems/software, demonstrating confidence in your role. Excellent verbal and written communication skills, able to convey information clearly and empathetically.

 

Benefits and perks

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! For more details about our benefits, visit the Allianz Careers site.

 

About our culture

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

 

Join us. Let’s care for tomorrow. www.allianz.com.au/careers