What's the role?

We're looking for customer-focused credit control professionals in town to kick start their careers in a rewarding, high-performing, international company. The role involves achieving the credit and collection objectives of the organization and striking a balance between maintaining excellent working relationships with customers and ensuring timely payments.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

Support development of policies which follow customer service best practices but also ensures timely payments from the customers. Develop and monitor a credit control system in collaboration with sales and marketing, finance and executive team members Responsible to provide transparency on the state of the books and timely communication to all relevant stakeholders with clear and crisp messages on next steps. Support in payment plans negotiation with consumers to ensure bad debts are reduced. Such negotiations should be firm but fair without damaging the relationship Responsible for timely trend analysis and building early warning system to internal stakeholders (Sales, Marketing, Executive teams as necessary) and proposed / implement changes to mitigate commercial risk to the business Participate in process improvement projects and support other management directives as prescribed with a balanced customer service approach but eventually to improve debt collection processes. Develop clear understanding of the risks associated to the job and follow the guidelines mentioned in internal control systems. Able to moderate difficult negotiations professionally and to be able to positively influence the customers / internal stakeholders. Good understanding of C&C (Credit & Collection) KPIs and Targets and ability to define possible actions. Review of legal contracts with customers. Communicate actively with internal stakeholders and customers. 

93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people .

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions, and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

What you need is:

Diploma or degree in Finance / Accounting or Business Administration or related field. At least 2 years of experience in Credit Control & Collection is preferred. Proficiency in English. Strong in Microsoft Office applications, experienced in SAP is an absolute advantage. Strong communication and collaboration skills with customer-focus mindset is a must. Good business & financial understanding to assess market risks and come to balanced decisions. Critical thinking and decision making is needed. Analytical skillset to assess credit risk trends and change in risks behaviors. Positive attitude to problem solving, self-motivated, independent and a fast learner.

Why should you apply?

Year upon year we are recognized as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, background and experience. Success at Hilti is down to teamwork and ability, no matter where you’re from.

Why you will enjoy working for Hilti :

• A friendly, inclusive environment where expressing yourself is appreciated.
• Opportunities to advance your career.
• Continuous Training & Development opportunities through global platforms.
• Multinational environment with opportunities for personal & professional growth.
• Employee Wellbeing: prioritize the wellbeing of our employees with healthcare benefits.
• Corporate Responsibility : Contribute to our corporate social responsibility initiatives and be part of a company that gives back to the community.

Does this sound like you? We look forward to your application! For further questions, please feel free to contact the Talent Acquisition Business Partner-SRA. Learn more about us : https://careers.hilti.li/en-li

Hilti provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes.