Credit Control Team Leader Location: Petaling Jaya, 10, MY, 47800 At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond! About the role: The Credit Control Team Lead will oversee and manages the credit control function for AMEA region. This role involves leading a team of Analyst to ensure timely collection of outstanding debts while fostering positive customer relationships. The Team Lead will be instrumental in safeguarding the organization’s financial health by minimizing credit risks and optimizing cash flow. Responsibilities include setting credit limits for new customers, reviewing overdue accounts, enforcing credit terms and limits, conducting annual reviews for existing customers, and handling other credit related tasks. Additionally, this role acts as the custodian of the AMEA credit policy, ensuring it is up-to-date, compliant with Group policy standards, and aligned with relevant laws and regulations. Key responsibilities includes: + Managing team to achieve team’s/department’s goals + Review, approve, and enforce credit applications, renewals, and recovery action plans when necessary. + Conduct periodic/annual reviews of customer accounts by analyzing financial statements, credit reports, payment histories, and references to identify risks and propose appropriate countermeasures. + Monitor credit and collection activities to identify problem areas, adjust procedures, and improve performance, including managing write-offs and bad debt provisions. + Collaborate with Sales and Finance Business Partners to recover outstanding payments and manage adverse credit events, ensuring order blocks and releases are handled in accordance with company policies. + Undertake dunning activities, coordinating with stakeholders such as Sales and Customer Service to ensure timely collection. + Evaluate customer creditworthiness through the review of credit applications and legal documents, and establish credit limits per the credit approval matrix. + Manage overdue invoices, deductions, and follow-up to achieve departmental and company DSO goals. + Ensure compliance with terms and conditions of credit, both internally and externally, through ongoing communication and education. + Participate in sales-credit calls to resolve delinquency and credit-related issues. + Prepare documentation for debt collection agency transfers and follow up until resolution. + Serve as backup for cash posting, completing payment reconciliations as needed. + Manage EDI customers to ensure proper billing and timely payments. + Maintain and update customer information, including credit/collection process details. + All customers in Geozone AMEA + SAP and Non-SAP entities + Travel requirements: Some travel might be required during beginning of transition phase About You: + Bachelor’s in Finance, Accounting, or similar + 3-5 years’ experience in credit control and Collections, preferably in the food industry, dealing with large manufacturers or small businesses or in a shared service center / BPO environment + Working understanding of general accounting and applicable laws, regulations and interpretations governing accounting, financial statements and disclosure, including IFRS and GAAP + Microsoft Excel proficiency, including formulas + Experience with SAP is strongly preferred + Team management – focus on growing people + Conflict management + Ability to multitask and handle multiple deadlines + Ability to work independently as well as in a team environment + Strong analytical, time management, problem-solving, negotiation, presentation skills + Managing part of the team operating from remote locations + English business proficiency (written and spoken) At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth. If you want to learn more about Barry Callebaut, please find further information here. Were you missing anything in this job ad? Please share your feedback with us by clickinghere (https://app.talenthub.io/feedback/ad81b0fb66d2416990060452e7511e45?default\_lang=en) .