Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job CategoryFinance and Accounting

Target Openings1

What Is the Opportunity?Working in a small team, you will collect premium due from our brokers within their credit terms. You will deal with instalment application forms, resolve broker queries that at times might need you to connect with our Underwriters. You will also perform reconciliations. This job does not manage staff.

What Will You Do?

Ensure cash is collected from the our brokers within credit terms.Prepare, submit and maintain bad debts sent to Debt Collectors. Attend court / bankruptcy hearings and present evidence as required.Provide support for colleagues on credit control related issues.Agree performance targets and work towards successful achievement.Develop and maintain effective relationships with external contacts and liaise with relevant parties internally on quality of service provided.Ensure that default procedures are adhered to. Liaising with other employees as necessary.When appropriate, establish reasons for and report on discrepancies between Travelers and broker statements.Evaluate information received and communicate as appropriate to all relevant parties.Prepare and send to the brokers, a monthly statement of account.Liaise with the Credit Control Supervisor on any account issue in excess of individual handling authority or outside personal experience.Liaise with overseas partners in the collection of their debt.Accurately record, input, allocate and scan cash received and sent.Perform daily and monthly ledger reconciliations.Process and reconcile cheque and outgoing payment requests.Liaise with Credit Controllers in respect of all cash related data.Any other reasonable duties.As an employee you are expected to act in an ethical manner at all times. You will ensure you understand all compliance and regulatory requirements for your role by completing all necessary training and certifications.As an employee we expect your actions and outcomes will at all times meet local regulatory and supervisory approaches to ensure fair treatment of our customers. You will ensure you keep adequate records of all transactions undertaken with customers, brokers and all other parties.Perform other duties as assigned.

What Will Our Ideal Candidate Have?

Credit control experience within insurance or within a Business to Business (B2B) environement preferred.Good working experience of excel and word.Able to demonstrate good teamworkIntermediate numeracy skills.Intermediate communication skills.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.