Where you fit in

This is a great opportunity to join the Customer Operations team and work as a Credit Controller for our industrial, commercial, small, and micro business customers. Reporting into the Cash and Collections Manager, you will be responsible for supporting our business’ aim to improve our bad debt exposure and achieve collections targets.

What’s the role?

As Credit Controller, we’ll entrust you with:

Maximising collections performance through high volume outbound and inbound contact - by phone and email channelsDelivering strong collections performance for nominated accounts, to reduce and maintain the aged debt positionPerforming account, billing, and payment reviews to enable collection or corrective activityWorking effectively with customers to reduce debt in a timely manner to meet agreed targetsResolving queries, ensuring they are managed efficiently within SLAs to obtain payment from customersEngaging with other business areas for support where appropriate to maximise timely dispute resolutionConducting Land Registry & other investigative searches to establish liability and manage accounts through to resolutionMitigating Shell Energy UK credit risk and escalate as appropriate to the Cash & Collections ManagerConducting ad hoc tasks to achieve monthly collection targets

What we need from you

Experience of B2B debt collection techniquesCommercial Utility (Gas/Electricity) experience is desirableGood attention to detail, accuracy, and problem-solving skillsExcellent telephone manner, coupled with great interpersonal skillsAbility to make decisions and perform well under pressureHigh-level of commercial awarenessHighly driven with effective time management skillsAbility to self-manage and take ownershipExperience in managing high volume collectionsExcellent negotiation and communication skillsA positive attitude with a desire to learn and develop skillsA positive, enthusiastic team player with a flexible approach to daily tasks

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

Progress as a person as we work on the energy transition together.Continuously grow the transferable skills you need to get ahead.Work at the forefront of technology, trends, and practices.Collaborate with experienced colleagues with unique expertise.Achieve your balance in a values-led culture that encourages you to be the best version of yourself.Benefit from flexible working hours, and the possibility of remote/mobile working.Perform at your best with a competitive starting salary and annual performancerelated salary increase – our pay and benefits packages are considered to be among the best in the world.Take advantage of paid parental leave, including for non-birthing parents.Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.Grow as you progress through diverse career opportunities in national andinternational teams.Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Shell in The United Kingdom

Shell UK remains one of the North Sea’s biggest producers, supplying around 10% of the UK’s total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1,000 Shell-branded service stations.

In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.