**Our story** Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally. With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward. It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work. To learn more about us, visit stradaglobal.com **Overall job purpose:** **Stakeholder Management and Customer Service** + Responsible for service delivery of customer ledgers and internal stakeholders + Main point of contact for outstanding receivables + Performance excellence: Maximize cash collections, active credit risk control, minimize aged debt and bad debt provisions, excellent customer service, minimize efficiency waste + Support on/off shore activities + Dispute Management – Dispute log and follow up on resolution with relevant owner. Ensure SLAs commitment. + Compliance **Commercial contractual knowledge** + Strong commercial awareness in order to confidently report, negotiate and influence internal and external stakeholders + Escalation and communication with internal teams: Collections Team Manager, Client management teams (sales, commercial, project Managers…), Revenue Owners and Billing Teams + Focus on Customer and Account Management community engagement to enhance the service reputation of Strada + Service driven, proactive approach to problem solving - conference calls, Purchase Order renewal, pre-due collection activities and a collaborative escalation process + Stakeholder management – Promote clear, regular two-way communication between both parties. **Strategic Working Capital management** + Assist to reduce payment delays and unbilled debt in line with target requirements + Proactive problem solving on Order to Cash activities: early billing, recurring issues and Purchase Order renewals + Create and take ownership over awareness and alignment of Order to Cash benefits, dispute management support, Purchase Orders renewals and de-support processes + Responsibility for ensuring all billing is qualified out immediately and any discrepancies are reported straight away + Order to Bill Assistance **:** support on invoice dispatch, complete sanity check of invoices, ensure timely delivery of invoices to the customers **Essential** + Strategic stakeholder management and influencing skills + Strong inter-personal skills - able to pro-actively communicate at all levels + Strong problem-solving skills and ability to look beyond own field or area of experience. + Knowledge of Order to Cash Processes and Working Capital Strategies + High level of personal motivation and focus with an ability to multi task + Excellent attention to detail + Experience working in a multinational organization (SSC environment) **Qualifications, work experience & personal skills** **Essential** + Strategic stakeholder management and influencing skills + Strong inter-personal skills - able to pro-actively communicate at all levels + Strong problem-solving skills and ability to look beyond own field or area of experience. + Knowledge of Order to Cash Processes and Working Capital Strategies + High level of personal motivation and focus with an ability to multi task + Excellent attention to detail + Experience working in a multinational organization (SSC environment) **Knowledge (Language, IT skills etc.)** **Essential** + Excellent Reporting and Analytical skills + Experience of using general ledger systems + Knowledge of working with data warehouses and ERP systems + Fluent in English and, ideally, another European language (French, Dutch, German or Italian) **Benefits** We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. **Our commitment to Diversity and Inclusion** Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. **Diversity Policy Statement** Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. **Authorization to work in the Employing Country** Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. **DISCLAIMER:** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .