Date Posted:

2024-06-24

Country:

United Kingdom

Location:

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Goals and Objectives:

To work as part of the wider Collections Function, dealing with all aspects of credit control to maximize cash collection and cash flow, whilst reducing risk;Reducing overdue debt to a minimum, working towards individual and team KPI targets;To maintain a high level of customer service at all times;Debt collection using telephone, email and letter procedures against monthly cash performance targets.

Responsibilities:

Manage credit risk of a large portfolio of customers, including but not restricted toReconciliation of customer accountsFollow Otis policies through to sending an account to a 3rd Party service provider where appropriateReview Credit Lines to aide growth whilst improving cash flowBe a central point for all debt related issues regarding your customer baseOrganize client meetings with Service Managers to facilitate a resolution of unpaid debt;Detailing invoice queries and updating the business systems of any reason for non-payment;General office duties

Qualifications/ Experience/Knowledge:

Office administration and customer service experience are essentialKnowledge of customer billing requirements and the issues that can arise that lead to a customer dispute are desirableAbility to develop strong working relationships with customers and internal stakeholdersKnowledge of the details of the sales and operational processes in relation to invoicing a customer correctlyKnowledge of Microsoft Office

Personal Qualities and Behaviours:

A self-starter with a positive attitudeStrong customer service ethicAn achiever, with an ability to stay focused on the tasks Solutions orientated and a problem solverThe ability to communicate and interact with branch management, sales, operations and administration teams is essential Working well with peopleGood timekeepingAdapts well to changing circumstances and deadline

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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