Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in the Global Credit Production Management Team at JPMorgan Chase , you will use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You will work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally —and to grow your career in any direction you choose.
Job responsibilities
Lead a new small global team to setup and transform production support for a growing business area (Credit Exotics). Working with global counterparts on strategic improvement initiatives to evolve and enhance the capabilities of the team Be responsible for supporting proprietary and external technology platforms powering the Credit Trading business along with its user base of traders and sales personnel. Supports a diverse array of modern platforms encompassing including eTrading, pricing and analytics, risk management, post trade and regulatory reporting. Automating manual tasks to improve the efficiency and effectiveness of the team in SRE/DevOps projects. Execute policies and procedures that ensure operational stability and availability Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
Previous experience working on a front-office aligned support team within Financial Services(ideally on a trading floor). Proven expertise in application development and support environment with more than one technology and multiple design techniques Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software Proficiency in one or more general purpose programming (Java, Python, .Net, C++, etc.) Understanding of risk controls and compliance to departmental and company-wide standards Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software Knowledge of LINUX/UNIX operating systems, i.e., executing functional commands Knowledge of scheduling tools (Autosys, Control M) and development tools (Jenkins, Git, BitBucket) Experience with database technologies, i.e., ability to develop and execute SQL queries
Preferred qualifications, capabilities, and skills
Previous experience / product knowledge of Fixed Income . Experience or knowledge of working in a DevOps / SRE model Basic Cloud knowledge (AWS or Kubernetes)