Purpose & Overall Relevance for the Organization:
Manages claims volume and claims percentage to AR on a specific territory or group of accounts to ensure root cause is identified and resolved, best practices shared and process improvements made in the management of claims risk.

Key Responsibilities: 

Supervises a team of Claims Representatives that research available documentation to determine the validity of a customer’s deduction which may include routing documents outside the department for further research, resolution, approval, or denial. Ability to spot trends that may erode account profitability. This individual may be responsible for one or more National accounts that require a high level of expertise in negotiation and communication skills both written and oral.  Utilize company policies and other departments to manage the escalation and resolution of customer disputes and issues.  Authorizes credit/debit memos, offsets or charge back items to a customer when the determination is made that the deduction was invalid. Assists where necessary, in the reconciliation of account balances as they pertain to deductions, credit/debit memos or cash on account. Make decisions to write off appropriate items as outlined in the Credit Department Policy ($50K) as well as monitor Claims rep write offs (up to $10K).  Is responsible for no less than one Strategic account or three Specialty accounts from a credit perspective and also maintains a clear understanding of open claims issues on the same account. Involved in claims negotiations with customer, when necessary, to ensure the Company obtains maximum settlement. Monitors deductions on an on-going basis. Manages the escalation of claims to resolver departments to reduce large dollar claims impact to DSO. This resolution includes negotiations with senior level personnel at the account and internally. Communicates with Customers, Sales Associates, Customer Service and other internal departments as needed. Communicates weekly with Senior Manager Credit to discuss issues and guidelines on account base. Makes recommendations on better claims resolution processes and departmental accountability to the Senior Manager Credit. When requested create excel reports on specific account’s status to Sales management, Retail Marketing, Senior Manager Credit or Director Credit. Looks for ways to find problem areas in the company to help maximize profitability.  Participate in customer meetings to ensure compliance guidelines are set and are feasible and does not open the Group up to unnecessary charges. Monitors the systematic follow-up and collection of receivables with regular review of the status of claims and collections within assigned account base. Follows closely the course of aging accounts and determines action if current collection protocol is failing.  Prepares and submits periodic reports to Regional Credit Manager on the status of receivables within their area of responsibility. Reports to Sr. Manager (Credit)any performance issues that may require immediate or corrective action intervention. Handles non-routine credit inquiries and correspondence, appraises the results of assistants, and may recommend remedial action. Trains new employees in credit policy, work flow and procedures. Handles customer complaints and inquiries beyond the normal scope of the Credit and/or Claims Account Rep. Performs other duties as assigned such as assisting the Senior Manager Credit in the development of special projects as well as responding to requests from other departments for participation in building processes for improved claims resolution.  Coordinates the internal relationships of subordinates at appropriate levels. Initiates, develops, and maintains relationships with customers and Compliance departments 

Key Relationships: 

Customer Service Sales Representatives  Managers External vendors

Knowledge, Skills and Abilities: 

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Requisite Education and Experience / Minimum Qualifications: 

Associate’s Degree plus three years or more related experience and/or training; or equivalent combination of education and experience. Previous supervisory experience required.

*Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best.  We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities.

adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. *Full-time employees are eligible for education assistance and generous Leave policies including 14 weeks of paid parental leave.

*Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, eleven paid holidays throughout the calendar year and Service Time Off during milestone years.

*We officially returned to office in a hybrid work environment, working 3 days in office and 2 days remote. The working location of this position is Spartanburg, South Carolina.

*Though our teammates hail from all corners of the world, our working language is English