Shape the future of secure client connectivity at J.P. Morgan. Join our team to help deliver industry-leading security solutions and support critical business operations. Unlock your potential by collaborating with experts and driving innovation in risk and control management. Be at the heart of our mission to protect client data and enable seamless digital interactions. Make your mark in a dynamic, growth-focused environment.

Job Summary

As a Credit Operations Manager III (Vice President) within Card Lending Services, you will lead multiple commercial credit analyst teams and the proof of income team. You will manage daily operations, drive process improvements, and ensure high-quality underwriting for business and corporate card requests. You will collaborate with internal partners, develop team talent, and contribute to strategic initiatives that enhance our customer experience and operational effectiveness.

Job Responsibilities

Supervise daily operations of commercial credit analyst teams and the proof of income teamProvide direct feedback and coaching to analysts, enhancing underwriting rationale and performanceOversee schedule adherence, production standards, turnaround times, and quality metricsConduct in-person and virtual side-by-side reviews to guide team members and improve outcomesManage departmental reporting and review daily, weekly, and monthly performance reportsHandle inquiry and escalation calls, resolving issues efficientlyIdentify operational efficiencies and recommend process improvementsSupport management in developing and implementing strategies to improve quality and close process gapsBuild strong working relationships with internal partners, including Business Development and Risk PolicyComplete ad-hoc projects and requests as neededEnsure compliance with regulatory and departmental practices and procedures

Required Qualifications, Capabilities, and Skills

Minimum five years of commercial operations management experience in business or commercial card lendingMinimum five years of commercial and business judgmental underwriting experienceBachelor’s degree in Finance, Economics, Accounting, or related disciplineSuccessful completion of a major corporate bank commercial training program or equivalent corporate banking, finance, or accounting experienceStrong accounting and finance knowledge, with commercial banking experience and thorough understanding of financial statements, balance sheets, income statements, and statements of cash flowIn-depth understanding of judgmental commercial credit risk assessment and proficiency in commercial underwriting transactions for all industries, line sizes, and complexitySuperior oral and written communication skills, with proven ability to interact effectively with customers and internal stakeholders at various levelsStrong analytical and problem-solving skills, with the ability to approach problems logically and make sound decisions quickly and effectivelyProven track record in coaching, talent development, and managing within a high-paced team environmentDemonstrated resiliency, adaptability, and results-oriented mindset in a fast-paced setting, with flexibility to adapt to changing volumes, tasks, and prioritiesProficiency in Microsoft products and proprietary systems, with ability to navigate multiple systems and windows simultaneously

Preferred Qualifications, Capabilities, and Skills

MBA or advanced degree in a business-related disciplineExperience in developing and implementing credit policy revisionsProven ability to drive operational change and process optimizationExperience working with cross-functional teams in a large financial institutionAdvanced analytical skills for complex credit scenariosDemonstrated success in managing remote or distributed teamsExperience with commercial card products and services

 All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.