About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Requisition: Credit Services Team Leader

Location: Shared Services Center, Warsaw, Poland (onsite)

Grade: 11 – Finance Senior Analyst

About the Role:

We are seeking an experienced and proactive Credit Services Team Leader to oversee our credit operations within the Shared Services Center in Warsaw. This role will lead a team of Credit Analysts to assess and manage customer credit risk, optimize accounts receivable performance, and contribute to the financial health of our global software organization. Global Credit Services Process Owner, the Credit Services Team Leader will focus on maintaining effective credit management processes, ensuring compliance, and delivering excellent customer service.

Key Responsibilities:

• Team Leadership: Manage and mentor a team of Credit Analysts, providing guidance, training, and support to ensure the effective management of credit and collections.

• Credit Assessment Oversight: Oversee the review and evaluation of customer creditworthiness, including approval of credit limits, ensuring adherence to company risk policies.

• Performance Monitoring: Track team performance metrics, including credit approvals, accounts receivable aging, and collections efficiency, while implementing improvements to achieve performance goals.

• Process Improvement: Lead initiatives to streamline credit processes, enhance risk management practices, and improve collections effectiveness in collaboration with other departments.

• Compliance & Reporting: Ensure all credit management activities comply with company policies, audit requirements, and industry regulations; provide regular reporting and analysis on credit portfolio performance.

• Cross-functional Collaboration: Work closely with finance, sales, and operations teams to provide insights, facilitate approvals, and support broader business objectives.

Qualifications:

• Education: Bachelor’s degree in Finance, Accounting, Business, or a related field; MBA or relevant certification (e.g., CFA, CCE) is a plus.

• Experience: 9-11 years in credit management, credit analysis, or accounts receivable.

• Skills:

• Strong knowledge of credit risk assessment, financial analysis, and collections processes.

• Proficiency with ERP systems (e.g., SAP, Oracle) and credit management software.

• Proven leadership and people management skills, with a focus on team development and performance.

• Excellent communication and negotiation skills, with a customer-oriented approach.

• Language: Fluent in English; additional language skills are advantageous.

Preferred Qualifications:

• Experience in a technology or software company.

• Knowledge of credit agencies and external credit reporting tools.

·       At least 2 years in a supervisory or team lead role, preferably in a shared services or multinational environment

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”