About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining). Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook Overview As a Credit Supervisor you would be responsible for the overall operation of the Hotel accounts receivable department, including the day-to-day operations, acceptable collection ratios, upholding credit policies and procedures, training and development of staff, and establishing sound working relationships with other departments. Specifically, this includes, but is not limited to, the following duties: Oversee direct billing application processing and ensure accurate and timely invoicing of group billing (group bill to be completed and mailed within 7 days of the group). Direct the collection of outstanding debts. Handle group billing questions / adjustments and client bill reviews. Attend pre-convention meetings. Process credit and charge backs and returned checks. Facilitate monthly credit meetings. Train and develop Accounts Receivable Staff. Uphold credit policies and procedures. Process account reconciliation as directed. Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency. Lead by example by ensuring that subordinate Associates receive the appropriate or required safety- and security-related training, and strictly enforce safety- and security-related procedures within the department. This is a full-time position and the schedule is Monday - Friday from 8:30am-5pm. Qualifications At least two (2) years experience in accounting or related field, required Customer service experience, required Direct bill experience, required Experience with OnQ and Delphi, required Previous supervisory responsibility, preferred Proficeint in Microsoft Excel Attention to detail Good attitude Excellent communication skills to include with other departments Strong organizational skills