Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Asset Wealth Management, and Investment Bank. The Credit Monitoring Center of Excellence sits within WLS and provides Credit Compliance Monitoring for wholesale loan portfolios across the firm. 

 

As a Credit Support Manager for the Credit Monitoring CoE, you will be managing a team of Credit Support Specialists who are responsible for assessing compliance with credit agreement terms for an assigned portfolio of borrowers. In this role, you will regularly collaborate with global counterparts to align with policies, procedures and other best practices.  The Team partners globally with our Credit Risk organizations, Bankers, and other internal operational teams.   

 

Job Responsibilities

Ensure achievement of service levels across multiple processes Drive a strong risk and control environment including prevention/early identification of errors and above satisfactory quality performance Provide regular coaching to specialist to exceed expectations in their current role and set a clear path for career progression and mobility Follow up on all Quality Control & Quality Assurance cited errors performing root cause analysis when necessary. Determine if errors are a result of training issues, knowledge gaps or unclear procedures. Partner with leadership to develop plans to address errors at the process, individual, or procedural levels Provide subject matter expertise on all aspects of Credit Monitoring and/or Quality Control  Take the lead on resolving escalations received through multiple channels; performing root cause analysis and partnering to reduce future escalations   Work with Risk/Control partners to proactively identify and close any control gaps that may exist; interact with internal/external auditors, Credit Review and regulators Manage people working within the team and mentor/coach members to achieve their career goals

 

Eligibility Requirements

2 to 4 years’ experience in Credit Monitoring and/or Quality Control with legal and financial documents analysis  Strong understanding of commercial loan products, including documentation and credit agreements  Strong verbal & written communication to effectively communicate with various stakeholders and across levels Ability to work independently with minimum supervision including demonstration of good time management Strong proficiency in using MS Office tools including MS Excel Excellent decision-making and strong analytical skills including the ability to probe sensitive issues while maintaining the highest level of integrity and objectivity Demonstrate the ability to function in a global environment, partnering jointly, in a cooperative manner, sharing information with co-workers and peers and support department and team plans, programs, and policies