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IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:

https://www.myworkday.com/mohegan/d/inst/1$9925/9925$5667.htmld

Position Summary:

This position is responsible for maintaining outstanding customer service as per company standards as well as processing sales quickly, accurately and efficiently. A Crew Member is required to be a bright, sincere, engaging, and energetic individual with a passion for exceptional customer service above and beyond that of other restaurants. The Crew Member must also possess the ability to maintain order and provide high quality food quickly.

Primary Duties and Responsibilities: includes but not limited to:

Ensures that each guest receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every guest, maintaining outstanding standards, exemplary product knowledge and all other aspects of guest serviceProcesses POS transactions accurately and adheres to proper cash handling proceduresMaintains cleanliness of floors, tables, counters, and restrooms at all timesResponds appropriately to guest concerns and communicates to managementSlices product and prepares recipe according to Jersey Mike’s standardsOperates all equipment necessary to perform the jobAbides by the established Jersey Mike’s uniform and grooming standardsAnswers phones according to standardsMaintains an awareness of all menu itemsAdheres to food safety and sanitation guidelinesCleans and maintain kitchen appliances such as, but not limited to, griddles and slicers

Secondary Duties and Responsibilities:

Additional duties as assigned

Minimum Education and Qualifications:

High school diploma or equivalent

Competencies:  Incumbent will master the following competencies while in this position:

              

Ability to read, count, and write to accurately complete all documentation and process payment transactionsAbility to use knives, slicing equipment and other food preparation equipment safelyAbility to respond in emergency situations to avoid imminent dangers to self and othersAbility to read and follow recipes in the manner in which they are written

Training Requirements:

Fire and Safety trainingSMART alcohol awarenessSuccessful completion of Jersey Mike’s portal training

Physical Demands and Work Environment:

Must be able to work in a casino environment with possible exposure to secondhand smokeMust be able to stand for extended periods of timeMust be able to lift up to 30 lbs.Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job.  Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

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Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.