Job Posting Title:

Crew Operations Coordinator, Disney Cruise Line (Part Time)

Req ID:

10098719

Job Description:

About The Role & Team

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

This is an hourly part time role supporting Disney Cruise Line shipboard. You will regularly partner with multiple teams including Labor Operations, Recruitment and Crew Travel. In this role you will be responsible for supporting the Crew arrival experience, delivering all pre-arrival communications and assisting Crew with the document renewal process prior to their return to the vessel.

You will report to: Manager, Crew Operations  

What You Will Do

You will serve as an integral point of contact for our Crew shaping the overall Crew Experience from their travel to the ship to their repatriation back home.

You will monitor the Crew Logistics Mailbox (Zendesk) and phone line assisting Crew, partners and shipboard leaders with all questions and concerns, taking necessary action as needed.

Process timely and accurate transactions in the Crew Management Application, HR System of Record, Workflow and other Disney Cruise Line specific systems.

Collaborate with other Disney Cruise Line Departments to ensure Crew documents are valid; processing, expediting and following up as necessary regarding the renewal process.  

Assist leadership with Crew arrival logistics including providing onsite support as needed for the Crew arrival and embarkation process.

Basic Qualifications

Demonstrated computer proficiency with Word, Excel, Outlook, SharePoint, SAP

Exhibits strong verbal and written communication skills

Organized with a strong attention to detail and accuracy; excellent follow-through skills

Ability to handle multiple tasks in a fast paced environment

Someone energized by a fast paced, ever-changing environment

Demonstrated partnering skills

Ability to handle confidential information

A self-motivated problem-solver with a strong desire to contribute to our overall success

Ability to manage multiple work streams and make quick, smart decisions on how to prioritize competing needs

Available to work any shift including early mornings, days, weekends and holidays

Preferred Qualifications

Minimum of 1 years of Disney experience in Park, shipboard and/or resort operations

Minimum 1 year experience in a Disney Trainer or Coordinator type role

Zendesk Experience

Advanced analytical and reporting skills with Excel

Proven Cruise industry experience

Proven experience in Human Resources

Proven experience working in an international environment with international partners

Job Posting Segment:

DCL Shoreside

Job Posting Primary Business:

DCL Labor and Crew Ops

Primary Job Posting Category:

Workforce Mgmt

Employment Type:

Part time

Primary City, State, Region, Postal Code:

Celebration, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2024-09-10