General Summary

Ability to work independently to meet the client's needs, assess a crisis situation and provide stabilization to the client at the client's location as needed, resolve the crisis and appropriately refer the client to necessary services following policy and procedures.

Duties and Responsibilities

Essential Functions:Responds promptly and appropriately to all calls.Assesses patient-s immediate needs.Stabilizes patient using established crisis intervention techniques.Utilizes suicide precaution check list as appropriate.Refers to appropriate agency or service.Follows up on patient condition as outlined in policy.Responds to emergency mental health problems in the community.Applies established guidelines of the Mental Health Act.Discharges responsibilities of a Mental Health Delegate (including attending hearings as necessary).Facilitates admission to a psychiatric facility.Maintains PCPC certification and other BDAP required annual training.Remains knowledgeable of all licensed county D&A services.Arranges detox services as needed.Provides intake for county D&A funded services.Utilizes knowledge of community services.Provides information to inquiries.Remains updated to available community resources.Assesses the emergency of the need.Arranges provision of need following policies and procedures.Notifies CAP or LCCM of authorized provisions following policies and procedures.Follows policies and procedures regarding Intensive Case Management patients.Follows policies and procedures regarding Family Focus patients.Fosters cooperation between crisis counselors and MH/MR case managers (this would include follow-up calls to case managers regarding contact with their patients).Remains aware of mandated reporter status regarding child abuse.Utilizes Childline as appropriate.Fosters cooperation between crisis counselors and C&Y case managers.Reports suspected Elder Abuse situations to AAA.Fosters cooperation between crisis counselors and AAA case managers.Documents according to department policy. Content includes: - Psychosocial assessmentAdditional patient information as required - Referral or resolution - Follow-up telephone contactCompletes and submits required forms within established time-frame.Enters patient information (in computer system) promptly.Replenishes office supplies as needed.Common Expectations:Completes assignments promptly.Secures records to protect confidentiality.Stays current on all safety requirements (including required training).Participates in the Performance Improvement Plan (including assigned duties).Required for All Jobs:Performs other related duties as identified.WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:Standing - FrequentlyWalking - FrequentlySitting - OccasionallyCarrying/Lifting - Occasionally (50lbs)Pushing/Pulling - Occasionally (50lbs)Kneeling/Crouching - OccasionallyReaching - OccasionallyTalking - FrequentlyHearing - FrequentlyRepetitive Motions - OccasionallyEye/Hand/Foot Coordination - OccasionallyWorking Environment:Occupational Hazards - OccasionallyBloodborne Pathogen - Exposure Qualifications

Minimum Education:Bachelors Degree Required Work Experience:2 years Mental health or crisis intervention experience with unrelated bachelor-s degree Required and Psychology, Counseling, Social Work or related field of study Required Driver's License Statement:

Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Knowledge, Skills, and Abilities:Excellent human relations and oral/written communication skillsAbility to provide counselOrganizational abilitiesAnalytical skillsVisual ability to observe patient behavior and to prepare documentation and written materialsPhysical prowess in order to assist patientsAbility to work under stressStamina to work for long time spansKnowledge of and ability in the care and handling of patients in a specific age groupKnowledge of basic Emergency Room treatment procedures, psychological medications, human behavior, treatment modalities of Mental Health and Drug and Alcohol clients, CASSP Principals, human service agencies and their functions and a thorough understanding of the Mental Health Law You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at . We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.