As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 601 Elmwood Ave, Rochester, New York, United States of America, 14642 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 500133 Psychiatry SMH Crisis Work Shift: UR - Evening (United States of America) Range: UR URCC 204 H Compensation Range: $19.08 - $25.77 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** Functions as a member of Strong Memorial Hospitals inpatient psychiatric and CPEP units serving complex mentally ill patients in crisis within the hospital in support of a therapeutic milieu. The Crisis Specialists round the psychiatric units providing support to patients through reassurance, validation and engagement in order to assist them in maintaining or reestablish emotional control with the intention of reducing the need for Public Safety support within the units. **ESSENTIAL FUNCTIONS:** **Support mentally ill patients in crisis within the Psychiatric units and Psychiatric Emergency room (CPEP) at Strong Memorial Hospital.** + Provides patients with engagement through discussion, activity and availability to support them in establishing emotional well-being + Proactively recognize moments of stress for the patients and provide additional support in order to help maintain a therapeutic environment. + Support patient wellbeing through monitoring self care tasks and support in difficult conversations + Assist patients to ensure there is clear understanding of the patient's needs, as well as the expectation of safe behaviors on the unit to ensure a safe milieu. + Manages time in order to provide support to multiple psychiatric units within the day. **Crisis Specialists are notified when there is a crisis or warning signs of crisis noted by other providers.** + Crisis Specialists respond to CPEP and/or the inpatient psychiatric units to support the de-escalation of patients, by providing patients with emotional and tangible support to regain behavioral control + The Crisis Specialists provide reassurance, validation and support within understanding of being trauma informed and person centered in their approach. + Communicates with unit staff and Department of Public Safety as necessary to provide unified support of the patient in psychiatric crisis and to ensure a safe milieu. + Engage in physical interventions under digression of nursing staff to ensure patient and staff safety within the psychiatry setting. **Crisis Specialists engage in crisis debriefing with patients and staff following the interaction.** + Crisis Specialists ensure follow up communication is constructive, understandable, learning focused and relationship restorative with the patient. + Communicate to determine how situations can be avoided or resolved more efficiently in the future. Debriefing that cannot take place with the supporting team takes place with the Director of the Crisis Specialists. **Patient Escort Support:** + Crisis Specialist assist with the transfer of patient from the Emergency Department setting (CPEP) to the inpatient psychiatry units. + Assist unit staff in the transport of patients to appointments with in the hospital grounds. **Court Hearing Escort/Support:** + Crisis Specialists along with unit staff accompany psychiatric patients to the Hall of Justice to monitor and support the patient during court proceedings. + When patient attend a hearing via Zoom a Crisis Specialist stays with the patient to provide supervision and support. **Documentation:** + Crisis Specialist track their day by logging info learned on patient’s likes, dislikes, coping skills and best approaches in supporting the patients. + Track time spent and supports provided **Training:** + All Crisis Specialists must complete CPI training provided by Crisis Stabilization Team Director within 3 months of hire + Attend monthly staff meetings and trainings provided + Orient and train new staff on unit preferences and routine **Other duties as assigned** **QUALIFICATIONS:** + Associate's degree in a human services related field required. + 2 years of experience in human services required. + Experience in a psychiatric crisis or emergency setting preferred. + or equivalent combination of education and experience required. + Ability to speak Spanish, Vietnamese or be fluent in American Sign Language preferred. **EOE Minorities / Females / Protected Veterans / Disabled:** The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.