Responsible for coordinating emergency and critical care services for rotor, fixed wing, and surface transport. Provides continuity of care through intake of patient information relevant to the transport experience, coordination of transport resources based on nursing assessment of patient needs, and arrangement for timely and appropriate disposition of the patient at a receiving facility.\

Correctly and competently collects and interprets clinical data from various sources (physicians, nurses, chart) for use in development of transfer plan, including transfer eligibility, level of care, resource prioritization & utilization, timely acceptance, and appropriate priority and mode of transport. Acts as a clinical resource to customers, departments, and clinicians involved in patient transfers. Communicates clinical, and non-clinical, information to relevant parties including nurses, physicians, specialists, and others. Participates in quality assurance and improvement initiatives as assigned. Accurately completes and transmits all required documentation per policies/procedures. Generates regular and on demand reports as assigned. Interacts with physicians and other clinicians to collect pertinent information relevant to: patient condition, medical eligibility, and appropriateness for transfer. Determines type of physician required and contacts said physician resources to facilitate timely transfer. Assists physicians/providers in determining appropriate level of transport required; coordinates with transport providers to assure appropriate transport priority and mode, while considering appropriate resource utilization and timeliness of transfer. Communicates transport information to relevant parties to facilitate synchronization and timely provision of services. Works tirelessly to achieve positive, timely, and safe patient transfers by practicing with a positive, pro-active, can-do, problem-solving, and collaborative attitude with all customers. Seeks ways to improve services, streamline processes, and accommodate customers’ requests in a timely manner while maintaining a calm demeanor through all phases of process.