Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. 

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. 

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

The Safety Operations team is focused (okay, maybe obsessed) with scaling Roblox’s Moderation Operations and redefining our customer experience through our multi-year vision and strategy execution. We’re seeking a process champion who is passionate about safety to join the Critical Harms Intelligence, Investigations, and Operations (CHIIOPS) team. CHIIOPS applies subject-matter expertise to our highest-level risks at-scale, and works with cross-functional partners to identify and mitigate these behaviors. As a Critical Harms Safety Operations Specialist (Self-Harm & Harmful Regulated Content), you will own, improve, and build escalation moderation workflows handled by specialist moderators. Together with key cross-functional partners across Safety Operations, Product, Legal, Production Policy, and more, you’ll execute the front-line enforcement strategy on some of Roblox’s highest priority risks. 

You will become an expert in Roblox's internal and external safety policies, the tools we use to keep our users safe, and be able to make data-driven decisions on how to improve the company's overall escalation ecosystem. This role will primarily oversee escalated reports related to self-harm behaviors (to include suicide and eating disorders) and harmful regulated content such as illegal substances. 

Please note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s policies. This role will also require some on-call support.

You will report to the Critical Harms Intelligence, Investigations, and Operations Manager.

You have:

3+ years of experience working directly with content moderation, to include queue management, monitoring, and efficiency improvements. Ability to moderate sensitive content with high quality and precision, and expertly navigate content ambiguity to develop clear and concise specialty enforcement guidance. Demonstrated experience scaling operational processes with quality and efficiency.   Experience working directly with third-party vendors on moderation operations and managing relationships and workflows.  Ability to apply critical thinking to quickly and independently prioritize urgent risks and make judgment calls   Excellent troubleshooting, communication, and problem-solving skills Bachelor’s degree or equivalent experience in business operations, criminal justice, social work, psychology, and/or international studies.   Subject-matter expertise regarding online manifestations of self-harm and illegal/regulated content. Experience working with external safety organizations who cover these issues. Data analysis and basic querying skills, such as Basic Python/or SQL knowledge. Experience with JIRA, Airtable, or other similar products is also a plus. 

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits.

Annual Salary Range$127,560—$151,930 USD

Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted).

You’ll Love: 

Industry-leading compensation package Excellent medical, dental, and vision coverage A rewarding 401k program Flexible vacation policy (varies by exemption status) Roflex - Flexible and supportive work policy  Roblox Admin badge for your avatar At Roblox HQ:  Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks Onsite fitness center and fitness program credit Annual CalTrain Go Pass

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.