As a Senior Incident Manager, we will be looking for you to play a pivotal role in acting as an escalation path for Incidents across one of our largest retail customers estate. The Senior Incident Manager role is to restore normal service operation as quickly as possible and minimize any adverse effect on our key critical business applications and our customer’s business operation within an ITIL® framework.

As important as a having well rounded communication skills and experience is the ability to build working relationships with both colleagues and customers, in turn supporting the company’s commitment to achieving high standards of customer satisfaction and service quality.

Customer service is key, and the role requires a highly motivated self-starter, who enjoys constant challenges and delivering results. Candidate should be open to work in shifts that support Global Market.Flexibility is a must since service restoration doesn't always occur during regular business hours.