Job Description:
Join our Team: Critical Order Representative I
Bothell, Washington
Monday - Friday / 40 hours a week
Join our team at Terex/Genie and embark on an exciting opportunity as we seek two skilled and dedicated Critical Order Representative I's to contribute to the Critical Order Support Team.
At Terex / Genie we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.
As a Critical Order Representative I at Terex/Genie, based in Bothell, you'll play a pivotal role in expediting aftermarket parts for customer orders that have been escalated to the machine down list, National Account Support, National Account customer communication, Salesforce case management, Supplier management, and general buyer support within the Aftermarket team.
What you’ll do
- Communication with sales, supply chain and internal production facilities regarding expediting Machine Down items that have been escalated to the Critical Order Team.
- Communication with customers on Machine Down and backordered items. Salesforces Action management related to backorder resolution, expected customer order ETA's, supplier management related to past due purchase orders.
What you’ll bring
- Strong analytical skills and problem -solving ability
- Supplier management background
- Customer service background
- Strong communication skills with internal and external departments
- Ability to remain organized, manage time, and properly engage with suppliers and team members within Terex/Genie
- Ability to operate well in a fast-paced environment with priorities that change daily
Why Join Us?
• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
• We offer competitive salaries, Team Member bonus of 3%, hybrid working, private healthcare, 10 holidays, pension, life assurance, LinkedIn Learning, Tuition Reimbursement, Discount programs, Wellness programs, on site free parking and potential for remote worksite.
• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate
This above description is non-exhaustive and there may be additional duties in accordance with the role.
The hourly salary range for this position is $27.70 to $30.00. A
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
How to Apply
To apply for this role and view all available positions within Terex, please visit our careers page: http://jobs.terex.com
Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
Terex Overview:
At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $5 billion publicly traded global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.
While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us!
Additional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) at Globaltalentacquisitions@terex.com
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.