Our client, a leader in technology solutions, is seeking a Critical Situation Escalation Manager to join their team. As a Critical Situation Escalation Manager, you will be part of a Customer Experience & Success department supporting the Critical Situation Management Escalation Team. The ideal candidate will have excellent communication skills, a customer-focused mindset, and the ability to manage high-pressure situations, which will align successfully in the organization. **Critical Situation Escalation Manager** **100% Remote** **18 Month Contract** **$32/hour - $34/hour + medical/dental/vision insurance, 401K saving options, PTO & weekly pay!** **_WORK SCHEDULE:_** _12PM-8 PM EST_ **What's the Job?** + Address high priority customer escalation needs for critical and high-visibility problems impacting strategic customers. + Participate in a 24x7 coverage schedule to provide timely and high-quality responses to complex customer escalations. + Interface with various groups within the organization to drive resolution, up to the executive level, as necessary. + Manage Unified Customers and Partners CritSits to ensure the CritSit process is being followed. + Identify systemic issues and flag process breakdowns during the execution of the CritSit process. **What's Needed?** + 7+ years of experience in technology industry or customer service. + Proficiency in Microsoft Office Suite. + Exceptional professional communication skills, both written and verbal. + Ability to work non-standard hours, including weekends and public holidays. + Experience dealing with executive-level customers. **What's in it for me?** + Opportunity to work with a prestigious organization and contribute to critical customer situations. + Gain valuable experience in high-stakes communication and customer service. + Work in a flexible environment with the possibility of remote work. + Be part of a dynamic team that supports top-tier customers globally. + Potential for contract extension beyond the initial term. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.