Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we enjoy our work, we inspire each other, we provide equal growth opportunities for all team members, all roles are represented in all countries. We grow together!

Job Description

TASKS:

Ensuring that activities within Incident Management process are being performed at a high level of quality and that they meet their associated Service Level Agreements and/or Operational Level AgreementsTracking and Escalating critical IT incidents according to the defined Service LevelsCoordinating activities with IT teams and/or external support teams to complete the incident resolutionValidating priority of critical incidents by assessing business impactCooperation with Global Service Desk, Service Operations Managers and IT support teams inside Bosch Group (especially twin units in Germany, Brazil, China realizing Follow The Sun model)

QualificationsVery good English and German (both written and spoken)ITSM knowledge (ITIL / COBIT certification would be an advantage)Excellent oral and written communication skillsAnalytical and critical thinkingEffective team player and leader who can work independently when necessaryAbility to handle and perform in stressful situationsBusiness oriented attitudeExperience in a global, multicultural environment will be a plus

Additional Information

Benefits:

Bosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent and inclusive work environment for all.

Work #LikeABosch:

Employment ContractCompetitive salary + annual bonusHybrid work with flexible working hoursReferral Bonus ProgramCopyright costs for IT employees

Grow #LikeABosch:

Complex environment of working, professional support and possibility to share knowledge and best practicesOngoing development opportunities in a multinational environmentBroad access to professional trainings (incl. language courses), conferences and webinars

Live #LikeABosch:

Private medical care and life insuranceCafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)Prepaid Lunch Card Number of benefits for families (for instance summer camps for kids)Non-working days on the 24th and 31st of December