The University of Maine System is accepting applications for a CRM Administrator and Service Delivery Lead. The CRM Administrator and Service Delivery Lead position is responsible for working with key stakeholders at the campuses to implement, maintain, and optimize the system-wide Salesforce CRM and Marketing Cloud instance. The CRM Administrator and Service Delivery Lead will work with users across the system to provide scalable, long-term solutions by leveraging the features, functions, and best practices of the Salesforce platform. This role will be responsible for making changes to the system, maintaining security and integrity, verifying data quality, providing user training and support, writing process documentation, and managing reports/dashboards. Additionally, this position will oversee and supervise a small team of analysts responsible for supporting the Salesforce and Marketing Cloud tools. Salary: The starting wage for this position is $86,994 and is commensurate with the candidate's training, education, and experience. Benefits: The University of Maine System provides highly competitive benefits that include generous paid time off (13 paid holidays plus earned vacation and sick time); health, dental, and vision insurance; life insurance; short- and long-term disability insurance; a tuition waiver program for employees and tuition discounts for spouses and eligible dependents; a 403(b)-retirement plan with 10% employer contribution; and more. To learn more, please review the Benefits Information Summary (https://drive.google.com/file/d/1c9mWQ2e9KQ8MqZ2s77HXUqrnnlQSsztA/view?usp=sharing) Minimum requirements: • Bachelor’s degree in Computer Science, Information Technology, or a closely related field • Three years of experience with enterprise systems administration and development in higher education environments. • The following Salesforce Certifications: Platform App Builder; Administrator; and Platform Developer I. Please note that the employer permits the employee performing this position to work remotely (also known as telecommuting or working from home) from any location in the U.S. HOW TO APPLY Materials must be submitted via "Apply Now. You will need to complete an application and upload the following: + A cover letter describing your experience, interests, and suitability for the position. + A resume/curriculum vitae In complying with the letter and spirit of applicable laws and pursuing its own goals of diversity, the University of Maine System does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity, or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability physical or mental, genetic information, or veterans or military status in employment, education, and all other programs and activities. The University provides reasonable accommodations to qualified individuals with disabilities upon request. The following person has been designated to handle inquiries regarding non-discrimination policies: Director of Equal Opportunity, 101 Boudreau Hall, University of Maine, Orono, ME 04469-5754, 207.581.1226, TTY 711 (Maine Relay System). About the University of Maine System The University of Maine System (UMS), established in 1968, consists of seven universities and the University of Maine School of Law, spread across various locations in Maine. UMS provides system-wide services and governance from these locations, leveraging the distinct strengths and collaborations among its institutions to advance strategic priorities for UMS (https://www.maine.edu/strategic-plan/) and the state of Maine. Choosing UMS means opting for a high quality of life supported by excellent benefits such as tuition waivers, robust retirement contributions, and comprehensive insurance coverage including medical, dental, vision, life, and disability. Maine's diverse landscapes, from accessible wilderness and rugged coastline to urban centers and rural communities, offer numerous cultural activities, strong public schools, safe neighborhoods, and high-quality healthcare. Discover more about Maine's exemplary lifestyle on the Maine Office of Tourism website (https://visitmaine.com/plan-your-visit/relocating-to-maine) .