Job Family:

Travel Required:

Clearance Required:

What You Will Do:
The CRM Analyst plays a critical role in supporting the Sales Enablement CRM team and approximately 1,000 Microsoft Dynamics 365 users.  The person who assumes this role will be comfortable with all facets of CRM, including user interface design, system configuration, data quality, and reporting. The CRM Analyst will engage with practitioners at all levels and multiple functional groups, to train CRM users and to develop training materials for maximizing their use of CRM.  This person will be responsible for requesting and managing license assignments and assigning security roles/access for licensed employees. The CRM Analyst will also assist the CRM team with identifying and/or responding to system issues. This person will work with the system administrators and developers to test fixes and enhancements, and to assist with mass data updates and imports. The CRM Analyst will also assist the CRM Manager to document, maintain and enforce our standard processes, systems, and protocols.

What You Will Need

Bachelor’s Degree; Four (4) years additional professional experience may be substituted in lieu of degree 

Four (4) + years of professional experience in Client Services, Sales or related areas

Analytical and data-driven

Proficiency in Microsoft Office Suite (Word, PPT). *High level of comfort with using Excel

Ability to work effectively in a fast-paced environment while managing multiple tasks and prioritizing effectively

Highly motivated with a strong work ethic

Creative problem-solver

Comfortable working with professionals at all levels and in all disciplines

Comfortable working with people/teams from online chat tools such as Teams (CRM users are located globally)

Social and emotional awareness to tailor interactions for individual customer

Strong communication, organizational, and interpersonal skills

Project management and planning skills

Able to work both independently and in a team environment

Maintain a positive attitude focused on customer satisfaction

Ability to create training materials and deliver training

What Would Be Nice

Previous experience with Microsoft Dynamics 365

Familiarity with CRM tools/software

Database management

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

Medical, Rx, Dental & Vision Insurance

Personal and Family Sick Time & Company Paid Holidays

Position may be eligible for a discretionary variable incentive bonus

Parental Leave and Adoption Assistance

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Student Loan PayDown

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach

Emergency Back-Up Childcare Program

Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.