**CRM Analyst** Office or Project Location **Gulfport, MS** Company **Tutor Perini Corporation** Job Code **2664** **Job Title: Dynamics 365 CRM Data Analyst 1** **Job Summary:** We seek a highly motivated and detail-oriented Dynamics 365 CRM Data Analyst 1 to join our team. The successful candidate will be responsible for analyzing and managing data within the Dynamics 365 CRM system to support business operations and decision-making. This entry-level position is ideal for individuals looking to start their career in data analysis, focusing on customer relationship management (CRM) systems. **Key Responsibilities:** + **Data Analysis and Reporting:** + Collect, analyze, and interpret Dynamics 365 CRM system data. + Generate regular and ad-hoc reports to provide insights into behavior, trends, and other key performance indicators. + Assist in developing dashboards and visualizations to present data findings to stakeholders. + **Data Management:** + Maintain data integrity within the CRM system by performing regular data audits and cleaning. + Ensure data accuracy and consistency by implementing data governance standards and best practices. + Support data migration and integration projects as needed. + **Business Support:** + Work closely with business units to understand their data needs and provide analytical support. + Collaborate with the CRM Administrator and development team to enhance data collection and reporting capabilities. + Assist in identifying opportunities for process improvements and automation within the CRM system. + **Technical Support:** + Provide first-level support for CRM users by troubleshooting and resolving data-related issues. + Assist in the configuration and customization of the Dynamics 365 CRM system to meet business requirements. + Document data processes, workflows, and user guidelines. **Qualifications:** + **Education:** + Bachelor’s degree in Information Systems, Data Analytics, Marketing, Computer Science, Business Administration, or a related field. + **Experience:** + One to Three years of experience in data analysis, data management, or a related role (internships and academic projects will be considered). + Familiarity with CRM systems, preferably Microsoft Dynamics 365, is a plus. + **Skills** : + Proficiency in data analysis tools and languages such as Excel, SQL, and Power BI. + Basic understanding of CRM concepts and data structures. + Strong analytical and problem-solving skills with attention to detail. + Excellent communication and interpersonal skills. + Ability to work collaboratively in a team environment and manage multiple tasks simultaneously. + **Certifications:** + Relevant certifications such as Microsoft Certified: Dynamics 365 Fundamentals or Microsoft Certified: Data Analyst Associate are advantageous but not required. **Additional Information:** + **Location** : Gulfport, MS.RAC office + **Employment Type** : Full-time + **Benefits** : Full Time Benefits **Equal Opportunity Employer**