Join the Hermès Adventure 

Hermès is an independent house founded in 1837. It has always nurtured a family spirit while keeping an open mind. The house takes a committed and responsible approach, putting people at the heart of its model to create the highest quality objects. Its designers, artisans and sellers come from different backgrounds and work together to build the Hermès dream, injecting their expertise and exacting standards into each stage of the process. Driven by the desire to transmit, our teams also strive to reinvent themselves every day, with you. 

So, saddle up and join the Hermès Adventure! 

The Opportunity 

Reporting to the Client Experience Manager, as our CRM Assistant you will provide support with implementing marketing actions and managing the customer database. Your main goal will be to provide detailed analysis and insights on our client profiles, while driving strategies in conjunction with the Communications Team, H.com Team and Boutique Teams on the acquisition, retention and growth of client segmentation.  

Key Responsibilities

Reporting 

Compile monthly client data reports and support Hermès Australia and Hermès International with required data. Generate ad-hoc targeting/reports to support events and to identify potential/missed clients to support the store.

Data Capture and Integrity

Implement requests received from Hermès Australia stakeholders to update client details, opt in/opt out, or merge client accounts. Liaise with Hermès International, local teams, and third parties to execute large scale data cleansing. Deduplicate Client accounts, both individually and through a large-scale demerging project. Manage the quality and consistency of data capture across all client touch points. Ensures Australia Privacy Principles and internal Privacy Policies are adhered to. Manage client data privacy requests and identity checks through internal systems.  Ensure Retail Compliance steps are followed and adhered to with Internal Control Manager.

Electronic Direct Mail (EDM) 

Liaise with Hermès International to receive EDM content for all sending. Update EDM HTML for each store target. Generate target recipient list and test send and execute final sending.

Other Client Communications 

Support in the creation of strategies for client communications around seasonal, retail, and commercial activities Create or liaise with Hermès International on assets for seasonal celebrations, retail animations etc Provide Hermès Australia Teams with assets to support Client Experience and Connection.

Editions Material

Generate mailing lists, cleaning data and removing incomplete/incorrect mailing addresses. Manage RTS: mark incorrect addresses in MD and reallocate the RTS magazines as necessary.

Client Gifts - Let's surprise and delight! 

Generate mailing lists and update at the direction of the store managers. Arrange packing and sending of gifts and contact all RTS and resend. Management of gift inventory. 

Training & Technical Support

Contact Singapore IT to reaffiliate client accounts. Facilitate CRM and data capture training sessions with retail staff, educating them on the importance of capturing good quality data and its uses in driving customer retention and loyalty.

About You

To be successful in this role you will demonstrate: 

A minimum of 2 years' of relevant experience. Experience in the luxury or high-end fashion industry is advantageous.  Excellent relationship development skills with impeccable interpersonal and communication skills.  Proven experience at an intermediate to advanced level in Microsoft Excel.  The ability to work autonomously in a dynamic work environment.  A strong sense of time management with the ability to multi-task, organise and prioritise.  A team player attitude and the ability to embody the values of the Hermès Maison.  A passion for our creations and the craft and identity of our Maison with a comprehensive product knowledge in Hermès Métiers.  Tertiary education is advantageous.  Fluency in English.

Application 

In your cover letter, please answer the following questions:

What is your motivation to apply for Hermès? What do you know about Hermès? If you were an Hermès piece, what would you be and why?

Eligibility 

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia. 

Our Commitment 

Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values ​​of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values ​​equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. 

At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law