Work Flexibility: Remote

Job Description Summary: This role will maximize the investments the business makes in commercial systems, most notably in Salesforce/CRM tools. They will drive enablement of service and field service business processes within our current and expanding commercial systems. They will forge strong partnerships both inside and outside the organization, and develop engaging communication strategies to both focused and wide audiences.

Who we wantCollaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.Communication specialists. Strong communicators who understand content creation, digital media, and audience targeting. Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.Innovation drivers. People with a passion for change and ideation, connected to industry trends and emerging technologies.What you will do

The CRM Marketing & Communications Lead will be a key member of Stryker Endoscopy's Commercial Systems Team. This individual will:

System Innovation and StrategyIdentify underutilized or emerging system capabilities that align with service business strategiesStay informed on system upgrades, new features, and industry best practices to drive continuous innovationAct as a liaison between business stakeholders and IT to ensure system enhancements align with user needsLeverage analytics to measure the impact of service system enhancements Communication and Engagement StrategyGenerate excitement around innovation efforts by leveraging storytelling, success stories, and testimonialsCollaborate with team and stakeholders to create training materials and communication to support technology adoptionActively engage in research, forums, and professional communities to share insights and best practicesDevelop clear, engaging, and visually compelling communication for internal teams to drive awareness and adoption of system enhancementsUse data-driven insights to refine communication strategies and training initiativeStakeholder Alignment and ManagementBuild and maintain strong relationships with service, IT, and commercial operations teams to align system capabilities with business needsAct as a trusted advisor to internal service partners, providing guidance on technology enablement and workflow improvementsAdvocate for user experience enhancements, ensuring tools and processes meet the needs of service teams and customersWork collaboratively with internal Commercial System team, IT and external vendors to scope, test, and deploy new service-related features and system improvementProject ManagementManage the Commercial Systems team’s service and field service projectsDrive change management efforts

What you will need (required)

Bachelor's Degree4+ years of work experience experience

What you will need (preferred)

CRM knowledgeMedical Device experience

*$77,200 - $160,800 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.*

Travel Percentage: 20%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.