At Feed the Children, we recognize the value of outstanding people, and we are looking for compassionate changemakers to join our team. We pride ourselves on cultivating a collaborative workplace where employees experience productive and rewarding employment and feel engaged in our mission to end childhood hunger. Our passionate team shares a deep sense of purpose, and we dream big to solve complex problems and create positive impact in communities around the world.

Feed the Children is recognized by Candid with its Platinum Seal of Transparency and is accredited by the BBB Wise Giving Alliance. The organization has received a 4-star rating from Charity Navigator and is consistently recognized on the Forbes Top 100 Charities list.

We are currently in search of a CRM (Constituent Relationship Management) Solutions Manager to join our Information Technology team!  The CRM (Constituent Relationship Management) Solutions Manager is a leader who sets the technical vision for various platforms, partners with the business clients on strategic direction and manages the day-to-day operations of our associated platforms. This position is also responsible for overseeing the effective use and management of the Blackbaud CRM system currently used by Feed the Children. This position ensures that the Blackbaud CRM system is effectively utilized to support the organization’s fundraising, communication, and operational objectives.  This position will report directly to the Vice President of Fundraising Solutions.

NOTE:  This position will work from our corporate office in Oklahoma City, OK with a hybrid schedule available.

Job Requirements:

Education

Bachelor's degree in computer science, mathematics, statistics, information systems or a related field preferred

Experience

5+ years of experience working with the Blackbaud CRM SDK

5+ years of relatable experience in application programming and API development (direct or indirectly responsible)

Demonstrated experience in a leadership role with direct or indirect supervisory or coaching experience

Deep understanding of Blackbaud CRM, BBIS, and Sky API functionality and ability to apply best practices to non-profit fundraising and engagement

Progressive and broad knowledge of fundraising and engagement best practices and how to integrate technology to co-developed strategies.

Strong analytical skills, with the ability to analyze complex business needs and propose technology-driven solutions.

Excellent communication skills with the ability to communicate complex subjects in a concise, clear and non-technical way to other departments and stakeholders.

Ability to work collaboratively with other teams, always projecting a positive outlook in a fast-paced, sometimes stressful environment.

Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of this job may be considered. 

Essential Functions:

System Administration: Collaboration with the CRM System Admin, Data Factory staff, CRM Developer, and IT Operations on user accounts, permissions, and security settings to ensure data integrity and compliance.

Data Management: Collaboration with the CRM Team and User SMEs on data entry, data quality, and data integration processes to maintain accurate and up-to-date information.

Training and Support: Establish and participate in training to staff on how to use the CRM system effectively and offering ongoing support to resolve any issues.

Customization and Configuration: Customize the CRM system to meet the specific needs of the organization, including setting up workflows, reports, and dashboards.

Project Management: Lead CRM-related projects, such as system upgrades, new feature implementations, and integrations with other systems.

Performance Monitoring: Monitor system performance and usage to identify areas for improvement and ensure optimal operation.

Stakeholder Collaboration: Collaborate effectively with fundraising, donor relations, marketing and communications, and other departments to achieve shared objectives including adapting communication style, timing, and content to audiences in order to effectively convey complex technical messages.

Lead strategy, planning, development, release and operations of Feed the Children CRM related applications and data integration services

Support daily operational issues that may arise, including but not limited to process failures, duplicate posting of transactions, data issues, and other issues that occur nightly or daily.

Oversee direct staff who have full-service ownership responsibility for various CRM functions within Applications.

Coach and manage staff level resources, is responsible for vendor relationship management and the implementation of efficient business processes, aligning with industry best practices.

Partner with stakeholders to develop solutions to address their needs, and to set priorities and time frames for support and maintenance; ensure open and effective communication between the various application teams and stakeholders.

Lead strategy, planning, development, release and operations of company-wide applications and data integration services.

Perform the critical role of service owner or oversee the service management for CRM related applications.

Lead the implementation of software development and support best practices, providing leadership and team building actions, fostering collaboration with other areas of IT and business areas, assessment and implementation of vendor packaged solutions.

identify, implement, and drive the adoption of new technologies that enhance fundraising and donor engagement processes in a centralized fundraising organization.

Lead and manage complex technology projects while allocating resources efficiently and managing stakeholder engagement and expectations.

Lead the CRM systems team (developers and analysts) including hiring, daily oversight, performance management and career development, and mentoring for professional staff.

Contribute to and execute a technology strategy aligned with Feed the Children’s fundraising and donor engagement goals.

Refine, enhance, and maintain a robust data architecture to support fundraising, donor relations, and constituent relationship management while implementing custom applications and integrations.

Lead the enterprise integration strategy for CRM Systems to maximize efficiency and connectedness for end-users

Ensure the stability, performance, and security of fundraising and donor engagement systems.

Work with leaders to plan, develop, implement, and support new or existing online and digital strategies.

Work with business units to ensure online data capture is optimized within the CRM environment and that our CRM resources are leveraged for maximum efficacy.

Develop and manage data connections from web-based solutions to support Development and Donor Relations strategies for the engagement of prospects, donors, and other constituencies.

Maintain regular attendance and punctuality which are critical in order to complete the day-to-day tasks of this position.

Establish an environment of high performance and continuous improvement that values learning, a commitment to quality, welcomes and encourages collaboration, and fosters both intra and inter-departmental dialogue and respect.

Model the type and level of behavior, professionalism and personal leadership that is in accordance with the values of the organization.

Perform other related duties as required.

About Feed the Children:

As a leading anti-hunger organization, Feed the Children is committed to ending childhood hunger. We provide children and families in the U.S. and around the world with the food and essentials kids need to grow and thrive. 

Through our programs and partnerships, we feed children today while helping their families and communities build resilient futures. In addition to food, we distribute household and personal care items across the United States to help parents and caregivers maintain stable, food-secure households. Internationally, we expand access to nutritious meals, safe water, improved hygiene, and training in sustainable living. Responsible stewards of our resources, we are driven to pursue innovative, holistic, and child-focused solutions to the complex challenges of hunger, food insecurity, and poverty.

For children everywhere, we believe that having enough to eat is a fundamental right. 

Our Values:

We are driven by a shared sense of PURPOSE

At Feed the Children, our commitment to the mission is at the heart of what we do and fuels our collective impact in the communities where we serve.

We cannot achieve our bold vision without our talented PEOPLE

We are passionate about fostering a best-in-class workforce that is engaged, respected, and empowered to deliver results.

We believe in CURIOSITY and continued learning

Success requires a culture of discovery, curiosity and continued learning to expand our knowledge, seek new perspectives and challenge the status quo.

We know COLLABORATION is the only way to end childhood hunger

We cannot succeed alone. It will take all of us – our employees, donors, partners, volunteers – working together to accomplish our ambitious goals.

We DREAM big

When we work together, we collectively reimagine what is possible. We dream big to solve complex problems and create deep impact in communities around the world.

We VALUE every donor

We respect our donors’ intentions and promote responsible stewardship of the resources they entrust to us.

Join Feed the Children and help create a world where no child goes to bed hungry.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Feed the Children is an equal opportunity employer. All qualified candidates will receive consideration for positions without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, political affiliation, pregnancy, military and/or veterans’ status, genetic characteristics, marital status or any other considerations made unlawful by applicable state, federal, or local law. Feed the Children welcomes and encourages applications from persons with physical and mental disabilities and will make every effort to reasonably accommodate the needs of those persons.  Additionally, Feed the Children strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. Feed the Children expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that Feed the Children work is carried out in honest and fair methods, in alignment with the Feed the Children safeguarding and associated policies.