The CRM Data Analyst is responsible for the administration of the Oracle CRM on Demand Database as well as 1st level support regarding the usage of this application by the Sales, Service, and Management departments of the organization. They assist in the creation of standard training content and gathering enhancement requirements from the user community to communicate them further towards implementation. They deliver training to users, either Face to Face or remotely **In this Role, Your Responsibilities Will Be:** Offers support in the creation and usage of standard analytics, and maintain the integrity of the data + Support the implementation of the Oracle Analytics module + Assist in the requirement definition for standard reports and analytics + Assists the users in the process or requesting a new report/dashboard + Support the users in the use and interpretation of the reports + Participate in the creation of standards for data administration + Provide guidance to the user community for the data clean-up activities + Ensure the data entered is regularly checked and kept up to date + Analyze user Import request and prepare CSV files for Mass Imports and Updates. + Assist users in using Excel Templates to use in performing import files. Provides 1st level support to the users of the CRM application + Resolve issues requiring simple explanations and user training + Ensures communication with ITSS and Program Management Teams to enable timely resolution of issues + Track reported issues and ensure effective and timely resolution + Ensure effectiveness of the support activities of live applications + Aid the user community in the set-up and use of the Business Applications + Be able to use JIRA as the main tool in managing CRM Defects, Incidents and also be familiar with Service Now in raising tickets for issues related to other integrated applications with CRM Assist the Business Analyst or Functional Team in Identifying business requirements from Sales, Marketing, Customer Care and Service Departments related to CRM + Investigates system issues reported by users with the objective of determining the root cause and identifying potential solutions + Consolidates system improvement requirements raised by CRM users + Participates in the functional business requirement analysis and Functional Requirements Specifications for system changes and new functionalities + Reviews and clarifies Functional Requirements Specifications with Global Configuration and Development Teams + Assist in testing activities for the system improvements and new functionalities in the CRM Development and Staging environments + Assist in the development of training materials and user instructions for the system improvements/new functionalities + Coordinates Knowledge Transfer to the CRM Operations team in order to make sure that the CRM Operations team can effectively provide tier 1 and 2 user support on the improvements/functionalities deployed through the project **Who You Are:** You build and deliver solutions that meet customer expectations. You engage in collaborative planning You create a plan and outline for various audiences. You readily learn and adopt new technologies. **For This Role, You Will Need:** + B.A. or B.S. or similar (IT, IS, Computer Science, Computer Engineering or similar) or 1-2 years of experience in CRM as Administrator or User. + Microsoft Office Software and Power BI knowledge. + Intermediate Excel Skill Level. + Able to communicate clearly and concisely, both orally and in writing. + English Intermediate Level. **Preferred Qualifications that Set You Apart:** + CRM On Demand, Sales Cloud, Service Cloud, upgrade or implementation experience is a plus. **Our Offer To You:** We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs), career growth focus and many more. Commitment with Diversity and Equal Opportunity Emerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, regardless of gender identity, race, sexual orientation, disability, age, religion and/or nationality. At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are: + Black Employee Alliance + Diverse Abilities + HOPE + LGTBIQ + Allies CR + Costa Rica SOMOS + Mosaic + Women's Impact Network At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and innovative technologies has positioned us as a leader in the world of automation solutions and engineering. We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to address sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward. We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace. Tomorrow Reimagined: https://www.youtube.com/watch?v=Bt\_f4-DLnRc **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 24013022 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.