The CRM Data Analyst is responsible for the administration of the Oracle CRM on Demand Database as well as 1st level support regarding the usage of this application by the Sales, Service, and Management departments of the organization. They assist in the creation of standard training content and gathering enhancement requirements from the user community to communicate them further towards implementation. They deliver training to users, either Face to Face or remotely
 

In this Role, Your Responsibilities Will Be:

Offers support in the creation and usage of standard analytics, and maintain the integrity of the data

Support the implementation of the Oracle Analytics module Assist in the requirement definition for standard reports and analytics Assists the users in the process or requesting a new report/dashboard Support the users in the use and interpretation of the reports Participate in the creation of standards for data administration Provide guidance to the user community for the data clean-up activities Ensure the data entered is regularly checked and kept up to date Analyze user Import request and prepare CSV files for Mass Imports and Updates. Assist users in using Excel Templates to use in performing import files.

Provides 1st level support to the users of the CRM application

Resolve issues requiring simple explanations and user training Ensures communication with ITSS and Program Management Teams to enable timely resolution of issues Track reported issues and ensure effective and timely resolution Ensure effectiveness of the support activities of live applications   Aid the user community in the set-up and use of the Business Applications Be able to use JIRA as the main tool in managing CRM Defects, Incidents and also be familiar with Service Now in raising tickets for issues related to other integrated applications with CRM

Assist the Business Analyst or Functional Team in Identifying business requirements from Sales, Marketing, Customer Care and Service Departments related to CRM 

Investigates system issues reported by users with the objective of determining the root cause and identifying potential solutions Consolidates system improvement requirements raised by CRM users Participates in the functional business requirement analysis and Functional Requirements Specifications for system changes and new functionalities Reviews and clarifies Functional Requirements Specifications with Global Configuration and Development Teams Assist in testing activities for the system improvements and new functionalities in the CRM Development and Staging environments Assist in the development of training materials and user instructions for the system improvements/new functionalities Coordinates Knowledge Transfer to the CRM Operations team in order to make sure that the CRM Operations team can effectively provide tier 1 and 2 user support on the improvements/functionalities deployed through the project
 

Who You Are:

You build and deliver solutions that meet customer expectations. You engage in collaborative planning You create a plan and outline for various audiences. You readily learn and adopt new technologies.

  For This Role, You Will Need: B.A. or B.S. or similar (IT, IS, Computer Science, Computer Engineering or similar) or 1-2 years of experience in CRM as Administrator or User. Microsoft Office Software and Power BI knowledge. Intermediate Excel Skill Level. Able to communicate clearly and concisely, both orally and in writing. English Intermediate Level. Preferred Qualifications that Set You Apart: CRM On Demand, Sales Cloud, Service Cloud, upgrade or implementation experience is a plus.   Our Offer To You:

We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs), career growth focus and many more.

 Commitment with Diversity and Equal Opportunity

Emerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, regardless of gender identity, race, sexual orientation, disability, age, religion and/or nationality.

 At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:

Black Employee Alliance Diverse Abilities HOPE LGTBIQ + Allies CR Costa Rica SOMOS Mosaic Women's Impact Network

 At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and innovative technologies has positioned us as a leader in the world of automation solutions and engineering.

 We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to address sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.

 We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.

 Tomorrow Reimagined: https://www.youtube.com/watch?v=Bt_f4-DLnRc