Requistion ID: 78973 

 

Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1 000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the worlds’ leading manufacturers of intermittent urinary catheters, with LoFric® as the most known brand. As a help to those with chronic or severe constipation Wellspect has developed what likely is the world’s most advanced irrigation system, Navina™, combining a high degree of user convenience, clinical effectiveness and connectivity into one smart system. Wellspect strives to become climate neutral and leave the smallest possible environmental footprint. The company, with headquarters in Mölndal, Sweden, is present in more than 30 countries, and part of Dentsply Sirona, the worlds´ largest manufacturer of professional dental technologies. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.wellspect.com and www.dentsplysirona.com for more information.

 

 

CRM Engagement Specialist

 

Are you passionate about Customer Engagement and want to join a newly created commercial team in a company where you can really make a difference?

 

Why us?

At Wellspect, we are building a new Global Commercial Operations office, where we strive to drive commercial success across all our subsidiaries through customer engagement programs, business intelligence and commercial excellence programs. This is where you will play an important role collaborating with various departments to ensure that the CRM system meets the evolving needs of the business while driving user engagement and adoption. You will be responsible for the adoption and support of our Salesforce platform focusing on user training and subsidiaries support.

 

You'll be joining a diverse international team of talented individuals, we have ambitions in everything that we do but also love to take to opportunity to have fun at work. The best mixture if you ask us!

 

What are we expecting from you?

You have a proactive approach and work in close relationship with our commercial teams and management. Strong customer orientation and commercial mindset is important attributes. To succeed in the role, you will need strong communication skills, organization skills and the ability to prioritize.

 

Responsibilities:

User Support and Training: Provide comprehensive support to end-users, developing and conducting training sessions to enhance user adoption and proficiency. Market Engagement: Leads market communication about everything Saleforce. Communicates and creates engagement around the upcoming launches Local Support: Act as the primary point of contact for system users, offering timely assistance and troubleshooting to resolve user issues. Troubleshoot Salesforce issues. This includes identifying and resolving problems with Salesforce data, functionality, and performance. Collaboration: Work closely with various departments to gather requirements, design solutions, and provide ongoing support for Salesforce-related initiatives. Reporting and Analytics: Create and manage custom reports and dashboards to provide actionable insights for business decision-making. Continuous Improvement: Stay up-to-date with Salesforce releases, features, and best practices to continually improve the system. First level of SF support experience.

Background / Requirements:

Technical or Computer Sciences background or demonstrated experience in CRM management/administration. Certificate as Salesforce Administrator. Some years’ experience in similar positions. Strong understanding of Salesforce.com features, capabilities, and best practices. Great problem-solving skills and the ability to work collaboratively in a team environment. Strong IT skills. Proven record in CRM adoption and engagement initiatives. English + French or German preferably

 

We will assess applications on a continuous basis and encourage you to send in your application as soon as possible.

 

We look forward hearing from you!

 

Primary location is Molndal / Gothenburg in Sweden. We offer hybrid work and are also open for a placement where we have commercial offices. Barcelona/Spain, Versailles or Paris/ France, Elz or Frankfurt / Germany, Weybridge or London or Stonehouse / UK, Bolonga / Italy.

 

Don't meet every single requirement? Studies have shown that women, people of color, LGBTQ+ and disabled people are less likely to apply to jobs unless they meet every single qualification. At Wellspect we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.