At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as a CRM Microsoft Dynamics Administrator , and you’ll do the same.
Job Summary
Working within the strategic framework set-out by the Director of Digital Development and Operations, the CRM Application Administrator will play a leading role in Convatec’s drive to provide a World-Class Customer Experience through Digital Channels.
Duties and Responsibilities
Responsible to maintening, upgrading and confifuring the platform,
Managing the onboarding, support, training and offboarding of application users,
Monitors and create report for various aspect of the platform such as usage, security and performance,
Manage and run data queries,
Attending to Agile Ceremonies,
Participate in testing and evaluating new programs,
Working closely with other members of the cross functional team,
Determining operational practicality
Maintaining application documentation.
Skills & Experiences required.
Must have done Admin work related to configuration of below.
Security roles
Setting up CRM instances
Managing audit logs
Monitor capacity
Investigate slow running plugins or workflows
Backup and restore CRM databases
Must be able to setup and configure CRM Apps from scratch including setting up languages, email templates, outlook configuration.
Must be able to install a solution into CRM system and also perform solution checks.
Ability to understand how Microsoft licenses work.
Understand CRM data verse architecture.
Hands-on experience working on highly customized Dynamics365 CE platform in a development and/or administrator capacity
Experienced with PowerAutomate platform and creating automation processes
Person Profile:
Must have
Excellent analytical, problem-solving, and communication skills,
Able to communicate and collaborate effectively with all members in a manner that engages all stakeholder groups
Good knowledge of Agile methodology and principles by regularly learning it
Working knowledge of Software Development Lifecycle
Graduate degree in computers or business discipline
Consultative approach with blend of pragmatism and assertiveness,
Fluency in English,
Nice to have:
Excellent analytical, problem-solving, and communication skills,
Able to communicate and collaborate effectively with all members in a manner that engages all stakeholder groups
Good knowledge of Agile methodology and principles by regularly learning it
Working knowledge of Software Development Lifecycle,
Graduate degree in computers or business discipline
Consultative approach with blend of pragmatism and assertiveness,
Fluency in English
Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.
This is a challenge more worthwhile.
This is work that’ll move you.
#LI-CB1
#LI-Hybrid
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com.
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
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