Join a leading fintech company that’s democratizing finance for all.

Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

With growth as the top priority...

The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

About the team + role

We are seeking a highly organized and proactive CRM Operations Manager to lead a team of specialists who are responsible for building and maintaining content across owned channels (email, push, in-app, website). This role is critical in managing the workflow and processes that ensure marketing campaigns are deployed on time and without error. You will be the linchpin in campaign request management, capacity planning, process optimization, and cross-functional communication.

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do Maintain visibility into current and projected team capacity Regular outward and upward communication on state of the queue Removing blockers that prevent request completion Creating and documenting SOPs to maximize throughput while minimizing errors Keeping Standard Operating Procedure docs up-to-date as new capability and processes are introduced Internal tooling improvements Additional ways to leverage 3rd party tools to improve Develop and coach a diverse team of specialists located across the US What you bring 5-7 years of experience in marketing operations, lifecycle marketing, or a similar role. 2-3 years of experience managing a team Proven experience in managing campaign workflows and developing SOPs. Strong organizational skills, with the ability to balance multiple priorities in a fast-paced environment. Excellent communication skills, with a focus on clear, proactive communication with stakeholders at all levels. Experience with marketing automation tools and platforms Familiarity with tools such as Contentful, Litmus, Sendgrid, Braze, Iterable, Hightouch is a plus. Demonstrated success in leading tooling and process improvement initiatives. Experience working in a high-growth, fast-paced environment. What we offer Market competitive and pay equity-focused compensation structure 100% paid health insurance for employees with 90% coverage for dependents Annual lifestyle wallet for personal wellness, learning and development, and more! Lifetime maximum benefit for family forming and fertility benefits Dedicated mental health support for employees and eligible dependents Generous time away including company holidays, paid time off, sick time, parental leave, and more! Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024.

Please see the independent bias audit report covering our use of Covey here.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)$166,000—$195,000 USDZone 2 (Denver, CO; Westlake, TX; Chicago, IL)$146,000—$172,000 USDZone 3 (Lake Mary, FL)$129,000—$152,000 USD

Click here to learn more about available Benefits, which vary by region and Robinhood entity.

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.